{"benchmark":"customer-intent-v1","case_id":"intent-01","timestamp_utc":"2026-10-08T15:29:24Z","model":"nimble","scenario":"Direct cancellation","expected":"cancel_order","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":6.218907,"request":{"model":"nimble","state":"Please cancel my order.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"nimble","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9958575834863569,"check_order_status":0.0005507932643194954,"insufficient_information":0.0035916232493236025},"confidence":0.9740719718480009}},"usage":{"input_tokens":340,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"nimble\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9958575834863569,\"check_order_status\":0.0005507932643194954,\"insufficient_information\":0.0035916232493236025},\"confidence\":0.9740719718480009}},\"usage\":{\"input_tokens\":340,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"cancel_order","probabilities":{"cancel_order":0.9958575834863569,"check_order_status":0.0005507932643194954,"insufficient_information":0.0035916232493236025},"confidence":0.9740719718480009,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-02","timestamp_utc":"2026-10-08T15:29:26Z","model":"nimble","scenario":"Stop shipment","expected":"cancel_order","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":1.987579,"request":{"model":"nimble","state":"I no longer want this item. Please stop the order before it ships.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"nimble","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9909442231078615,"check_order_status":0.0014898243830750706,"insufficient_information":0.007565952509063509},"confidence":0.9493316184198108}},"usage":{"input_tokens":350,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"nimble\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9909442231078615,\"check_order_status\":0.0014898243830750706,\"insufficient_information\":0.007565952509063509},\"confidence\":0.9493316184198108}},\"usage\":{\"input_tokens\":350,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"cancel_order","probabilities":{"cancel_order":0.9909442231078615,"check_order_status":0.0014898243830750706,"insufficient_information":0.007565952509063509},"confidence":0.9493316184198108,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-03","timestamp_utc":"2026-10-08T15:29:27Z","model":"nimble","scenario":"Status is irrelevant","expected":"cancel_order","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":1.606215,"request":{"model":"nimble","state":"Where the package is does not matter anymore. Cancel my order.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"nimble","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9943676862714538,"check_order_status":0.0010274777821718075,"insufficient_information":0.004604835946374584},"confidence":0.96589958225596}},"usage":{"input_tokens":348,"output_tokens":0},"prompt_eval_cached_count":84},"raw_response":"{\"model\":\"nimble\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9943676862714538,\"check_order_status\":0.0010274777821718075,\"insufficient_information\":0.004604835946374584},\"confidence\":0.96589958225596}},\"usage\":{\"input_tokens\":348,\"output_tokens\":0},\"prompt_eval_cached_count\":84}","choice":"cancel_order","probabilities":{"cancel_order":0.9943676862714538,"check_order_status":0.0010274777821718075,"insufficient_information":0.004604835946374584},"confidence":0.96589958225596,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-04","timestamp_utc":"2026-10-08T15:29:29Z","model":"nimble","scenario":"Do not send","expected":"cancel_order","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":1.733952,"request":{"model":"nimble","state":"Do not send the item. Cancel the order, please.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"nimble","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9947698472588443,"check_order_status":0.0011647557415329303,"insufficient_information":0.004065396999622707},"confidence":0.967717762684481}},"usage":{"input_tokens":347,"output_tokens":0},"prompt_eval_cached_count":84},"raw_response":"{\"model\":\"nimble\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9947698472588443,\"check_order_status\":0.0011647557415329303,\"insufficient_information\":0.004065396999622707},\"confidence\":0.967717762684481}},\"usage\":{\"input_tokens\":347,\"output_tokens\":0},\"prompt_eval_cached_count\":84}","choice":"cancel_order","probabilities":{"cancel_order":0.9947698472588443,"check_order_status":0.0011647557415329303,"insufficient_information":0.004065396999622707},"confidence":0.967717762684481,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-05","timestamp_utc":"2026-10-08T15:29:31Z","model":"nimble","scenario":"Changed request","expected":"cancel_order","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":1.750907,"request":{"model":"nimble","state":"Yesterday I asked about delivery. Today I want to cancel my order.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"nimble","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9929405196717316,"check_order_status":0.0024612534744365296,"insufficient_information":0.004598226853832058},"confidence":0.9576124288586935}},"usage":{"input_tokens":349,"output_tokens":0},"prompt_eval_cached_count":84},"raw_response":"{\"model\":\"nimble\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9929405196717316,\"check_order_status\":0.0024612534744365296,\"insufficient_information\":0.004598226853832058},\"confidence\":0.9576124288586935}},\"usage\":{\"input_tokens\":349,\"output_tokens\":0},\"prompt_eval_cached_count\":84}","choice":"cancel_order","probabilities":{"cancel_order":0.9929405196717316,"check_order_status":0.0024612534744365296,"insufficient_information":0.004598226853832058},"confidence":0.9576124288586935,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-06","timestamp_utc":"2026-10-08T15:29:33Z","model":"nimble","scenario":"Withdraw order","expected":"cancel_order","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":1.830702,"request":{"model":"nimble","state":"Please withdraw my order; I no longer need the product.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"nimble","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9933424262926833,"check_order_status":0.0007509437311751012,"insufficient_information":0.005906629976141655},"confidence":0.961452533037238}},"usage":{"input_tokens":347,"output_tokens":0},"prompt_eval_cached_count":84},"raw_response":"{\"model\":\"nimble\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9933424262926833,\"check_order_status\":0.0007509437311751012,\"insufficient_information\":0.005906629976141655},\"confidence\":0.961452533037238}},\"usage\":{\"input_tokens\":347,\"output_tokens\":0},\"prompt_eval_cached_count\":84}","choice":"cancel_order","probabilities":{"cancel_order":0.9933424262926833,"check_order_status":0.0007509437311751012,"insufficient_information":0.005906629976141655},"confidence":0.961452533037238,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-07","timestamp_utc":"2026-10-08T15:29:35Z","model":"nimble","scenario":"Delivery question","expected":"check_order_status","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":1.788921,"request":{"model":"nimble","state":"Where is my order, and when will it arrive?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"nimble","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.00015760929247626376,"check_order_status":0.9946230877542825,"insufficient_information":0.005219302953241198},"confidence":0.9688954492571893}},"usage":{"input_tokens":346,"output_tokens":0},"prompt_eval_cached_count":84},"raw_response":"{\"model\":\"nimble\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.00015760929247626376,\"check_order_status\":0.9946230877542825,\"insufficient_information\":0.005219302953241198},\"confidence\":0.9688954492571893}},\"usage\":{\"input_tokens\":346,\"output_tokens\":0},\"prompt_eval_cached_count\":84}","choice":"check_order_status","probabilities":{"cancel_order":0.00015760929247626376,"check_order_status":0.9946230877542825,"insufficient_information":0.005219302953241198},"confidence":0.9688954492571893,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-08","timestamp_utc":"2026-10-08T15:29:37Z","model":"nimble","scenario":"Broken tracking link","expected":"check_order_status","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":1.898635,"request":{"model":"nimble","state":"The tracking link does not work. What stage is my package at?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"nimble","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.0006079860689085288,"check_order_status":0.9700976046076805,"insufficient_information":0.029294409323410858},"confidence":0.8749577803315055}},"usage":{"input_tokens":349,"output_tokens":0},"prompt_eval_cached_count":84},"raw_response":"{\"model\":\"nimble\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.0006079860689085288,\"check_order_status\":0.9700976046076805,\"insufficient_information\":0.029294409323410858},\"confidence\":0.8749577803315055}},\"usage\":{\"input_tokens\":349,\"output_tokens\":0},\"prompt_eval_cached_count\":84}","choice":"check_order_status","probabilities":{"cancel_order":0.0006079860689085288,"check_order_status":0.9700976046076805,"insufficient_information":0.029294409323410858},"confidence":0.8749577803315055,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-09","timestamp_utc":"2026-10-08T15:29:39Z","model":"nimble","scenario":"Negated cancellation","expected":"check_order_status","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":1.839546,"request":{"model":"nimble","state":"I do not want to cancel. I just want to know when it will arrive.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"nimble","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.00021526431864555274,"check_order_status":0.9938749392673203,"insufficient_information":0.005909796414033989},"confidence":0.9651852654731209}},"usage":{"input_tokens":352,"output_tokens":0},"prompt_eval_cached_count":84},"raw_response":"{\"model\":\"nimble\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.00021526431864555274,\"check_order_status\":0.9938749392673203,\"insufficient_information\":0.005909796414033989},\"confidence\":0.9651852654731209}},\"usage\":{\"input_tokens\":352,\"output_tokens\":0},\"prompt_eval_cached_count\":84}","choice":"check_order_status","probabilities":{"cancel_order":0.00021526431864555274,"check_order_status":0.9938749392673203,"insufficient_information":0.005909796414033989},"confidence":0.9651852654731209,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-10","timestamp_utc":"2026-10-08T15:29:41Z","model":"nimble","scenario":"Before deciding","expected":"check_order_status","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":1.909604,"request":{"model":"nimble","state":"Before I decide whether to cancel, tell me whether the order has shipped.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"nimble","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.028859434691150525,"check_order_status":0.9556932230698136,"insufficient_information":0.015447342239035733},"confidence":0.8088073252765284}},"usage":{"input_tokens":350,"output_tokens":0},"prompt_eval_cached_count":84},"raw_response":"{\"model\":\"nimble\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.028859434691150525,\"check_order_status\":0.9556932230698136,\"insufficient_information\":0.015447342239035733},\"confidence\":0.8088073252765284}},\"usage\":{\"input_tokens\":350,\"output_tokens\":0},\"prompt_eval_cached_count\":84}","choice":"check_order_status","probabilities":{"cancel_order":0.028859434691150525,"check_order_status":0.9556932230698136,"insufficient_information":0.015447342239035733},"confidence":0.8088073252765284,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-11","timestamp_utc":"2026-10-08T15:29:43Z","model":"nimble","scenario":"Quoted cancellation","expected":"check_order_status","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":1.868801,"request":{"model":"nimble","state":"Your email says \"cancelled\". Is that the current status of my order?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"nimble","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.021626595117279056,"check_order_status":0.9195862243639801,"insufficient_information":0.05878718051874077},"confidence":0.7027195601934686}},"usage":{"input_tokens":351,"output_tokens":0},"prompt_eval_cached_count":84},"raw_response":"{\"model\":\"nimble\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.021626595117279056,\"check_order_status\":0.9195862243639801,\"insufficient_information\":0.05878718051874077},\"confidence\":0.7027195601934686}},\"usage\":{\"input_tokens\":351,\"output_tokens\":0},\"prompt_eval_cached_count\":84}","choice":"check_order_status","probabilities":{"cancel_order":0.021626595117279056,"check_order_status":0.9195862243639801,"insufficient_information":0.05878718051874077},"confidence":0.7027195601934686,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-12","timestamp_utc":"2026-10-08T15:29:45Z","model":"nimble","scenario":"Courier handoff","expected":"check_order_status","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":1.927612,"request":{"model":"nimble","state":"Can you check whether my order has been handed to the courier?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"nimble","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.0010624171020068706,"check_order_status":0.9658867556185656,"insufficient_information":0.03305082727942733},"confidence":0.8602847046142951}},"usage":{"input_tokens":348,"output_tokens":0},"prompt_eval_cached_count":84},"raw_response":"{\"model\":\"nimble\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.0010624171020068706,\"check_order_status\":0.9658867556185656,\"insufficient_information\":0.03305082727942733},\"confidence\":0.8602847046142951}},\"usage\":{\"input_tokens\":348,\"output_tokens\":0},\"prompt_eval_cached_count\":84}","choice":"check_order_status","probabilities":{"cancel_order":0.0010624171020068706,"check_order_status":0.9658867556185656,"insufficient_information":0.03305082727942733},"confidence":0.8602847046142951,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-13","timestamp_utc":"2026-10-08T15:29:47Z","model":"nimble","scenario":"Elapsed time","expected":"insufficient_information","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":1.875001,"request":{"model":"nimble","state":"It has been three days.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"nimble","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.09433040345309977,"check_order_status":0.6151114984654267,"insufficient_information":0.29055809808147354},"confidence":0.19831607709956656}},"usage":{"input_tokens":341,"output_tokens":0},"prompt_eval_cached_count":84},"raw_response":"{\"model\":\"nimble\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.09433040345309977,\"check_order_status\":0.6151114984654267,\"insufficient_information\":0.29055809808147354},\"confidence\":0.19831607709956656}},\"usage\":{\"input_tokens\":341,\"output_tokens\":0},\"prompt_eval_cached_count\":84}","choice":"check_order_status","probabilities":{"cancel_order":0.09433040345309977,"check_order_status":0.6151114984654267,"insufficient_information":0.29055809808147354},"confidence":0.19831607709956656,"correct":false,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-14","timestamp_utc":"2026-10-08T15:29:48Z","model":"nimble","scenario":"Complaint only","expected":"insufficient_information","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":1.862416,"request":{"model":"nimble","state":"This delay is ridiculous.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"nimble","answers":{"label":{"type":"choice","choice":"insufficient_information","probabilities":{"cancel_order":0.012258960036313521,"check_order_status":0.013891221601356711,"insufficient_information":0.9738498183623299},"confidence":0.8733230811074929}},"usage":{"input_tokens":340,"output_tokens":0},"prompt_eval_cached_count":84},"raw_response":"{\"model\":\"nimble\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"insufficient_information\",\"probabilities\":{\"cancel_order\":0.012258960036313521,\"check_order_status\":0.013891221601356711,\"insufficient_information\":0.9738498183623299},\"confidence\":0.8733230811074929}},\"usage\":{\"input_tokens\":340,\"output_tokens\":0},\"prompt_eval_cached_count\":84}","choice":"insufficient_information","probabilities":{"cancel_order":0.012258960036313521,"check_order_status":0.013891221601356711,"insufficient_information":0.9738498183623299},"confidence":0.8733230811074929,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-15","timestamp_utc":"2026-10-08T15:29:51Z","model":"nimble","scenario":"Unspecified help","expected":"insufficient_information","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":2.036895,"request":{"model":"nimble","state":"Can you help me with order #314?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"nimble","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.07121676138218049,"check_order_status":0.4643916193089097,"insufficient_information":0.4643916193089097},"confidence":0.18027632452417042}},"usage":{"input_tokens":346,"output_tokens":0},"prompt_eval_cached_count":84},"raw_response":"{\"model\":\"nimble\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.07121676138218049,\"check_order_status\":0.4643916193089097,\"insufficient_information\":0.4643916193089097},\"confidence\":0.18027632452417042}},\"usage\":{\"input_tokens\":346,\"output_tokens\":0},\"prompt_eval_cached_count\":84}","choice":"check_order_status","probabilities":{"cancel_order":0.07121676138218049,"check_order_status":0.4643916193089097,"insufficient_information":0.4643916193089097},"confidence":0.18027632452417042,"correct":false,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-16","timestamp_utc":"2026-10-08T15:29:53Z","model":"nimble","scenario":"Hypothetical cancellation","expected":"insufficient_information","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":1.955982,"request":{"model":"nimble","state":"I might cancel if it takes much longer.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"nimble","answers":{"label":{"type":"choice","choice":"insufficient_information","probabilities":{"cancel_order":0.0228270962432982,"check_order_status":0.006540072572094158,"insufficient_information":0.9706328311846076},"confidence":0.8651853868515238}},"usage":{"input_tokens":344,"output_tokens":0},"prompt_eval_cached_count":85},"raw_response":"{\"model\":\"nimble\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"insufficient_information\",\"probabilities\":{\"cancel_order\":0.0228270962432982,\"check_order_status\":0.006540072572094158,\"insufficient_information\":0.9706328311846076},\"confidence\":0.8651853868515238}},\"usage\":{\"input_tokens\":344,\"output_tokens\":0},\"prompt_eval_cached_count\":85}","choice":"insufficient_information","probabilities":{"cancel_order":0.0228270962432982,"check_order_status":0.006540072572094158,"insufficient_information":0.9706328311846076},"confidence":0.8651853868515238,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-17","timestamp_utc":"2026-10-08T15:29:55Z","model":"nimble","scenario":"Quoted instruction","expected":"insufficient_information","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":2.212255,"request":{"model":"nimble","state":"You said \"cancel the order\" in your last message.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"nimble","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.8023303163772306,"check_order_status":0.07462834455605814,"insufficient_information":0.12304133906671118},"confidence":0.42820617823751994}},"usage":{"input_tokens":347,"output_tokens":0},"prompt_eval_cached_count":84},"raw_response":"{\"model\":\"nimble\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.8023303163772306,\"check_order_status\":0.07462834455605814,\"insufficient_information\":0.12304133906671118},\"confidence\":0.42820617823751994}},\"usage\":{\"input_tokens\":347,\"output_tokens\":0},\"prompt_eval_cached_count\":84}","choice":"cancel_order","probabilities":{"cancel_order":0.8023303163772306,"check_order_status":0.07462834455605814,"insufficient_information":0.12304133906671118},"confidence":0.42820617823751994,"correct":false,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-18","timestamp_utc":"2026-10-08T15:29:57Z","model":"nimble","scenario":"Undecided customer","expected":"insufficient_information","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":2.547802,"request":{"model":"nimble","state":"I do not know what to do about this order.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"nimble","answers":{"label":{"type":"choice","choice":"insufficient_information","probabilities":{"cancel_order":0.015754397783681203,"check_order_status":0.00955552528111141,"insufficient_information":0.9746900769352074},"confidence":0.8772843477184119}},"usage":{"input_tokens":346,"output_tokens":0},"prompt_eval_cached_count":85},"raw_response":"{\"model\":\"nimble\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"insufficient_information\",\"probabilities\":{\"cancel_order\":0.015754397783681203,\"check_order_status\":0.00955552528111141,\"insufficient_information\":0.9746900769352074},\"confidence\":0.8772843477184119}},\"usage\":{\"input_tokens\":346,\"output_tokens\":0},\"prompt_eval_cached_count\":85}","choice":"insufficient_information","probabilities":{"cancel_order":0.015754397783681203,"check_order_status":0.00955552528111141,"insufficient_information":0.9746900769352074},"confidence":0.8772843477184119,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-01","timestamp_utc":"2026-10-08T15:30:07Z","model":"clef-flash:9b","scenario":"Direct cancellation","expected":"cancel_order","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":9.917577,"request":{"model":"clef-flash:9b","state":"Please cancel my order.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"clef-flash:9b","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9880426148296659,"check_order_status":0.007086742813243118,"insufficient_information":0.0048706423570909685},"confidence":0.9336476292318168}},"usage":{"input_tokens":286,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"clef-flash:9b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9880426148296659,\"check_order_status\":0.007086742813243118,\"insufficient_information\":0.0048706423570909685},\"confidence\":0.9336476292318168}},\"usage\":{\"input_tokens\":286,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"cancel_order","probabilities":{"cancel_order":0.9880426148296659,"check_order_status":0.007086742813243118,"insufficient_information":0.0048706423570909685},"confidence":0.9336476292318168,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-02","timestamp_utc":"2026-10-08T15:30:12Z","model":"clef-flash:9b","scenario":"Stop shipment","expected":"cancel_order","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":4.321389,"request":{"model":"clef-flash:9b","state":"I no longer want this item. Please stop the order before it ships.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"clef-flash:9b","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9840985263928352,"check_order_status":0.009424272297017653,"insufficient_information":0.006477201310147001},"confidence":0.9159164555509401}},"usage":{"input_tokens":296,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"clef-flash:9b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9840985263928352,\"check_order_status\":0.009424272297017653,\"insufficient_information\":0.006477201310147001},\"confidence\":0.9159164555509401}},\"usage\":{\"input_tokens\":296,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"cancel_order","probabilities":{"cancel_order":0.9840985263928352,"check_order_status":0.009424272297017653,"insufficient_information":0.006477201310147001},"confidence":0.9159164555509401,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-03","timestamp_utc":"2026-10-08T15:30:17Z","model":"clef-flash:9b","scenario":"Status is irrelevant","expected":"cancel_order","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":4.746549,"request":{"model":"clef-flash:9b","state":"Where the package is does not matter anymore. Cancel my order.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"clef-flash:9b","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9815659070539231,"check_order_status":0.011338586698586268,"insufficient_information":0.007095506247490599},"confidence":0.905184500179589}},"usage":{"input_tokens":294,"output_tokens":0},"prompt_eval_cached_count":36},"raw_response":"{\"model\":\"clef-flash:9b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9815659070539231,\"check_order_status\":0.011338586698586268,\"insufficient_information\":0.007095506247490599},\"confidence\":0.905184500179589}},\"usage\":{\"input_tokens\":294,\"output_tokens\":0},\"prompt_eval_cached_count\":36}","choice":"cancel_order","probabilities":{"cancel_order":0.9815659070539231,"check_order_status":0.011338586698586268,"insufficient_information":0.007095506247490599},"confidence":0.905184500179589,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-04","timestamp_utc":"2026-10-08T15:30:23Z","model":"clef-flash:9b","scenario":"Do not send","expected":"cancel_order","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":5.783661,"request":{"model":"clef-flash:9b","state":"Do not send the item. Cancel the order, please.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"clef-flash:9b","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9882475932616054,"check_order_status":0.007486645001616111,"insufficient_information":0.004265761736778474},"confidence":0.9348211353496002}},"usage":{"input_tokens":293,"output_tokens":0},"prompt_eval_cached_count":36},"raw_response":"{\"model\":\"clef-flash:9b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9882475932616054,\"check_order_status\":0.007486645001616111,\"insufficient_information\":0.004265761736778474},\"confidence\":0.9348211353496002}},\"usage\":{\"input_tokens\":293,\"output_tokens\":0},\"prompt_eval_cached_count\":36}","choice":"cancel_order","probabilities":{"cancel_order":0.9882475932616054,"check_order_status":0.007486645001616111,"insufficient_information":0.004265761736778474},"confidence":0.9348211353496002,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-05","timestamp_utc":"2026-10-08T15:30:29Z","model":"clef-flash:9b","scenario":"Changed request","expected":"cancel_order","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":6.393442,"request":{"model":"clef-flash:9b","state":"Yesterday I asked about delivery. Today I want to cancel my order.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"clef-flash:9b","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9847265839441531,"check_order_status":0.00972963636448553,"insufficient_information":0.005543779691361273},"confidence":0.9189615310290701}},"usage":{"input_tokens":295,"output_tokens":0},"prompt_eval_cached_count":36},"raw_response":"{\"model\":\"clef-flash:9b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9847265839441531,\"check_order_status\":0.00972963636448553,\"insufficient_information\":0.005543779691361273},\"confidence\":0.9189615310290701}},\"usage\":{\"input_tokens\":295,\"output_tokens\":0},\"prompt_eval_cached_count\":36}","choice":"cancel_order","probabilities":{"cancel_order":0.9847265839441531,"check_order_status":0.00972963636448553,"insufficient_information":0.005543779691361273},"confidence":0.9189615310290701,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-06","timestamp_utc":"2026-10-08T15:30:36Z","model":"clef-flash:9b","scenario":"Withdraw order","expected":"cancel_order","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":6.853015,"request":{"model":"clef-flash:9b","state":"Please withdraw my order; I no longer need the product.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"clef-flash:9b","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9840985263928352,"check_order_status":0.009424272297017653,"insufficient_information":0.006477201310147001},"confidence":0.9159164555509401}},"usage":{"input_tokens":293,"output_tokens":0},"prompt_eval_cached_count":36},"raw_response":"{\"model\":\"clef-flash:9b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9840985263928352,\"check_order_status\":0.009424272297017653,\"insufficient_information\":0.006477201310147001},\"confidence\":0.9159164555509401}},\"usage\":{\"input_tokens\":293,\"output_tokens\":0},\"prompt_eval_cached_count\":36}","choice":"cancel_order","probabilities":{"cancel_order":0.9840985263928352,"check_order_status":0.009424272297017653,"insufficient_information":0.006477201310147001},"confidence":0.9159164555509401,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-07","timestamp_utc":"2026-10-08T15:30:42Z","model":"clef-flash:9b","scenario":"Delivery question","expected":"check_order_status","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":5.694643,"request":{"model":"clef-flash:9b","state":"Where is my order, and when will it arrive?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"clef-flash:9b","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.005230630116530353,"check_order_status":0.9890246465520378,"insufficient_information":0.005744723331431878},"confidence":0.9380743138113142}},"usage":{"input_tokens":292,"output_tokens":0},"prompt_eval_cached_count":36},"raw_response":"{\"model\":\"clef-flash:9b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.005230630116530353,\"check_order_status\":0.9890246465520378,\"insufficient_information\":0.005744723331431878},\"confidence\":0.9380743138113142}},\"usage\":{\"input_tokens\":292,\"output_tokens\":0},\"prompt_eval_cached_count\":36}","choice":"check_order_status","probabilities":{"cancel_order":0.005230630116530353,"check_order_status":0.9890246465520378,"insufficient_information":0.005744723331431878},"confidence":0.9380743138113142,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-08","timestamp_utc":"2026-10-08T15:30:48Z","model":"clef-flash:9b","scenario":"Broken tracking link","expected":"check_order_status","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":6.040136,"request":{"model":"clef-flash:9b","state":"The tracking link does not work. What stage is my package at?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"clef-flash:9b","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.003984770279050592,"check_order_status":0.9903958029302341,"insufficient_information":0.005619426790715334},"confidence":0.944755682288817}},"usage":{"input_tokens":295,"output_tokens":0},"prompt_eval_cached_count":36},"raw_response":"{\"model\":\"clef-flash:9b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.003984770279050592,\"check_order_status\":0.9903958029302341,\"insufficient_information\":0.005619426790715334},\"confidence\":0.944755682288817}},\"usage\":{\"input_tokens\":295,\"output_tokens\":0},\"prompt_eval_cached_count\":36}","choice":"check_order_status","probabilities":{"cancel_order":0.003984770279050592,"check_order_status":0.9903958029302341,"insufficient_information":0.005619426790715334},"confidence":0.944755682288817,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-09","timestamp_utc":"2026-10-08T15:30:54Z","model":"clef-flash:9b","scenario":"Negated cancellation","expected":"check_order_status","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":5.550451,"request":{"model":"clef-flash:9b","state":"I do not want to cancel. I just want to know when it will arrive.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"clef-flash:9b","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.00999356999257979,"check_order_status":0.9803203298395463,"insufficient_information":0.009686100167873845},"confidence":0.8994838099942188}},"usage":{"input_tokens":298,"output_tokens":0},"prompt_eval_cached_count":36},"raw_response":"{\"model\":\"clef-flash:9b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.00999356999257979,\"check_order_status\":0.9803203298395463,\"insufficient_information\":0.009686100167873845},\"confidence\":0.8994838099942188}},\"usage\":{\"input_tokens\":298,\"output_tokens\":0},\"prompt_eval_cached_count\":36}","choice":"check_order_status","probabilities":{"cancel_order":0.00999356999257979,"check_order_status":0.9803203298395463,"insufficient_information":0.009686100167873845},"confidence":0.8994838099942188,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-10","timestamp_utc":"2026-10-08T15:31:00Z","model":"clef-flash:9b","scenario":"Before deciding","expected":"check_order_status","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":5.308279,"request":{"model":"clef-flash:9b","state":"Before I decide whether to cancel, tell me whether the order has shipped.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"clef-flash:9b","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.004553039293846064,"check_order_status":0.9908939214123078,"insufficient_information":0.004553039293846064},"confidence":0.9470567491419053}},"usage":{"input_tokens":296,"output_tokens":0},"prompt_eval_cached_count":36},"raw_response":"{\"model\":\"clef-flash:9b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.004553039293846064,\"check_order_status\":0.9908939214123078,\"insufficient_information\":0.004553039293846064},\"confidence\":0.9470567491419053}},\"usage\":{\"input_tokens\":296,\"output_tokens\":0},\"prompt_eval_cached_count\":36}","choice":"check_order_status","probabilities":{"cancel_order":0.004553039293846064,"check_order_status":0.9908939214123078,"insufficient_information":0.004553039293846064},"confidence":0.9470567491419053,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-11","timestamp_utc":"2026-10-08T15:31:05Z","model":"clef-flash:9b","scenario":"Quoted cancellation","expected":"check_order_status","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":4.997211,"request":{"model":"clef-flash:9b","state":"Your email says \"cancelled\". Is that the current status of my order?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"clef-flash:9b","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.0072466344919119565,"check_order_status":0.9869305311105631,"insufficient_information":0.0058228343975250145},"confidence":0.9284064462906159}},"usage":{"input_tokens":296,"output_tokens":0},"prompt_eval_cached_count":36},"raw_response":"{\"model\":\"clef-flash:9b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.0072466344919119565,\"check_order_status\":0.9869305311105631,\"insufficient_information\":0.0058228343975250145},\"confidence\":0.9284064462906159}},\"usage\":{\"input_tokens\":296,\"output_tokens\":0},\"prompt_eval_cached_count\":36}","choice":"check_order_status","probabilities":{"cancel_order":0.0072466344919119565,"check_order_status":0.9869305311105631,"insufficient_information":0.0058228343975250145},"confidence":0.9284064462906159,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-12","timestamp_utc":"2026-10-08T15:31:09Z","model":"clef-flash:9b","scenario":"Courier handoff","expected":"check_order_status","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":4.628608,"request":{"model":"clef-flash:9b","state":"Can you check whether my order has been handed to the courier?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"clef-flash:9b","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.004346352863748512,"check_order_status":0.9913072942725027,"insufficient_information":0.004346352863748512},"confidence":0.949090881389731}},"usage":{"input_tokens":294,"output_tokens":0},"prompt_eval_cached_count":36},"raw_response":"{\"model\":\"clef-flash:9b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.004346352863748512,\"check_order_status\":0.9913072942725027,\"insufficient_information\":0.004346352863748512},\"confidence\":0.949090881389731}},\"usage\":{\"input_tokens\":294,\"output_tokens\":0},\"prompt_eval_cached_count\":36}","choice":"check_order_status","probabilities":{"cancel_order":0.004346352863748512,"check_order_status":0.9913072942725027,"insufficient_information":0.004346352863748512},"confidence":0.949090881389731,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-13","timestamp_utc":"2026-10-08T15:31:14Z","model":"clef-flash:9b","scenario":"Elapsed time","expected":"insufficient_information","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":4.264152,"request":{"model":"clef-flash:9b","state":"It has been three days.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"clef-flash:9b","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.01238281198243429,"check_order_status":0.9386422165815379,"insufficient_information":0.048974971436027866},"confidence":0.7619319647898236}},"usage":{"input_tokens":287,"output_tokens":0},"prompt_eval_cached_count":36},"raw_response":"{\"model\":\"clef-flash:9b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.01238281198243429,\"check_order_status\":0.9386422165815379,\"insufficient_information\":0.048974971436027866},\"confidence\":0.7619319647898236}},\"usage\":{\"input_tokens\":287,\"output_tokens\":0},\"prompt_eval_cached_count\":36}","choice":"check_order_status","probabilities":{"cancel_order":0.01238281198243429,"check_order_status":0.9386422165815379,"insufficient_information":0.048974971436027866},"confidence":0.7619319647898236,"correct":false,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-14","timestamp_utc":"2026-10-08T15:31:18Z","model":"clef-flash:9b","scenario":"Complaint only","expected":"insufficient_information","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":4.038238,"request":{"model":"clef-flash:9b","state":"This delay is ridiculous.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"clef-flash:9b","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.07489746587395185,"check_order_status":0.5138345397301853,"insufficient_information":0.4112679943958628},"confidence":0.1792723360005294}},"usage":{"input_tokens":286,"output_tokens":0},"prompt_eval_cached_count":36},"raw_response":"{\"model\":\"clef-flash:9b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.07489746587395185,\"check_order_status\":0.5138345397301853,\"insufficient_information\":0.4112679943958628},\"confidence\":0.1792723360005294}},\"usage\":{\"input_tokens\":286,\"output_tokens\":0},\"prompt_eval_cached_count\":36}","choice":"check_order_status","probabilities":{"cancel_order":0.07489746587395185,"check_order_status":0.5138345397301853,"insufficient_information":0.4112679943958628},"confidence":0.1792723360005294,"correct":false,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-15","timestamp_utc":"2026-10-08T15:31:22Z","model":"clef-flash:9b","scenario":"Unspecified help","expected":"insufficient_information","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":4.013898,"request":{"model":"clef-flash:9b","state":"Can you help me with order #314?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"clef-flash:9b","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.027681130123444066,"check_order_status":0.881555938447898,"insufficient_information":0.09076293142865778},"confidence":0.6102234259252695}},"usage":{"input_tokens":292,"output_tokens":0},"prompt_eval_cached_count":36},"raw_response":"{\"model\":\"clef-flash:9b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.027681130123444066,\"check_order_status\":0.881555938447898,\"insufficient_information\":0.09076293142865778},\"confidence\":0.6102234259252695}},\"usage\":{\"input_tokens\":292,\"output_tokens\":0},\"prompt_eval_cached_count\":36}","choice":"check_order_status","probabilities":{"cancel_order":0.027681130123444066,"check_order_status":0.881555938447898,"insufficient_information":0.09076293142865778},"confidence":0.6102234259252695,"correct":false,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-16","timestamp_utc":"2026-10-08T15:31:25Z","model":"clef-flash:9b","scenario":"Hypothetical cancellation","expected":"insufficient_information","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":3.352929,"request":{"model":"clef-flash:9b","state":"I might cancel if it takes much longer.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"clef-flash:9b","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.3919518274580594,"check_order_status":0.23404512604265515,"insufficient_information":0.3740030464992854},"confidence":0.02165007811425479}},"usage":{"input_tokens":290,"output_tokens":0},"prompt_eval_cached_count":37},"raw_response":"{\"model\":\"clef-flash:9b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.3919518274580594,\"check_order_status\":0.23404512604265515,\"insufficient_information\":0.3740030464992854},\"confidence\":0.02165007811425479}},\"usage\":{\"input_tokens\":290,\"output_tokens\":0},\"prompt_eval_cached_count\":37}","choice":"cancel_order","probabilities":{"cancel_order":0.3919518274580594,"check_order_status":0.23404512604265515,"insufficient_information":0.3740030464992854},"confidence":0.02165007811425479,"correct":false,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-17","timestamp_utc":"2026-10-08T15:31:29Z","model":"clef-flash:9b","scenario":"Quoted instruction","expected":"insufficient_information","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":3.938592,"request":{"model":"clef-flash:9b","state":"You said \"cancel the order\" in your last message.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"clef-flash:9b","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9440604169183076,"check_order_status":0.03603768386760641,"insufficient_information":0.019901899214085993},"confidence":0.7705654941499656}},"usage":{"input_tokens":293,"output_tokens":0},"prompt_eval_cached_count":36},"raw_response":"{\"model\":\"clef-flash:9b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9440604169183076,\"check_order_status\":0.03603768386760641,\"insufficient_information\":0.019901899214085993},\"confidence\":0.7705654941499656}},\"usage\":{\"input_tokens\":293,\"output_tokens\":0},\"prompt_eval_cached_count\":36}","choice":"cancel_order","probabilities":{"cancel_order":0.9440604169183076,"check_order_status":0.03603768386760641,"insufficient_information":0.019901899214085993},"confidence":0.7705654941499656,"correct":false,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-18","timestamp_utc":"2026-10-08T15:31:33Z","model":"clef-flash:9b","scenario":"Undecided customer","expected":"insufficient_information","status":"ok","http_status":"200","curl_exit_code":0,"duration_seconds":3.425597,"request":{"model":"clef-flash:9b","state":"I do not know what to do about this order.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"clef-flash:9b","answers":{"label":{"type":"choice","choice":"insufficient_information","probabilities":{"cancel_order":0.08446334025996095,"check_order_status":0.07571244888208246,"insufficient_information":0.8398242108579567},"confidence":0.49868802461391426}},"usage":{"input_tokens":292,"output_tokens":0},"prompt_eval_cached_count":37},"raw_response":"{\"model\":\"clef-flash:9b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"insufficient_information\",\"probabilities\":{\"cancel_order\":0.08446334025996095,\"check_order_status\":0.07571244888208246,\"insufficient_information\":0.8398242108579567},\"confidence\":0.49868802461391426}},\"usage\":{\"input_tokens\":292,\"output_tokens\":0},\"prompt_eval_cached_count\":37}","choice":"insufficient_information","probabilities":{"cancel_order":0.08446334025996095,"check_order_status":0.07571244888208246,"insufficient_information":0.8398242108579567},"confidence":0.49868802461391426,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-01","timestamp_utc":"2026-10-08T17:26:42.808999+00:00","model":"tev1:4b","scenario":"Direct cancellation","expected":"cancel_order","status":"ok","http_status":"200","duration_seconds":5.050740041995596,"request":{"model":"tev1:4b","state":"Please cancel my order.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"tev1:4b","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9963425500055193,"check_order_status":0.00048631005957768425,"insufficient_information":0.0031711399349030394},"confidence":0.9766921197658444}},"usage":{"input_tokens":283,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"tev1:4b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9963425500055193,\"check_order_status\":0.00048631005957768425,\"insufficient_information\":0.0031711399349030394},\"confidence\":0.9766921197658444}},\"usage\":{\"input_tokens\":283,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"cancel_order","probabilities":{"cancel_order":0.9963425500055193,"check_order_status":0.00048631005957768425,"insufficient_information":0.0031711399349030394},"confidence":0.9766921197658444,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-02","timestamp_utc":"2026-10-08T17:26:45.408517+00:00","model":"tev1:4b","scenario":"Stop shipment","expected":"cancel_order","status":"ok","http_status":"200","duration_seconds":2.5990271249975194,"request":{"model":"tev1:4b","state":"I no longer want this item. Please stop the order before it ships.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"tev1:4b","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9659489323973013,"check_order_status":0.0009981127509003374,"insufficient_information":0.03305295485179835},"confidence":0.8606787302980301}},"usage":{"input_tokens":293,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"tev1:4b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9659489323973013,\"check_order_status\":0.0009981127509003374,\"insufficient_information\":0.03305295485179835},\"confidence\":0.8606787302980301}},\"usage\":{\"input_tokens\":293,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"cancel_order","probabilities":{"cancel_order":0.9659489323973013,"check_order_status":0.0009981127509003374,"insufficient_information":0.03305295485179835},"confidence":0.8606787302980301,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-03","timestamp_utc":"2026-10-08T17:26:47.258536+00:00","model":"tev1:4b","scenario":"Status is irrelevant","expected":"cancel_order","status":"ok","http_status":"200","duration_seconds":1.8496635830015293,"request":{"model":"tev1:4b","state":"Where the package is does not matter anymore. Cancel my order.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"tev1:4b","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9949060124908133,"check_order_status":0.001028034033383094,"insufficient_information":0.00406595347580363},"confidence":0.9685626271014312}},"usage":{"input_tokens":291,"output_tokens":0},"prompt_eval_cached_count":44},"raw_response":"{\"model\":\"tev1:4b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9949060124908133,\"check_order_status\":0.001028034033383094,\"insufficient_information\":0.00406595347580363},\"confidence\":0.9685626271014312}},\"usage\":{\"input_tokens\":291,\"output_tokens\":0},\"prompt_eval_cached_count\":44}","choice":"cancel_order","probabilities":{"cancel_order":0.9949060124908133,"check_order_status":0.001028034033383094,"insufficient_information":0.00406595347580363},"confidence":0.9685626271014312,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-04","timestamp_utc":"2026-10-08T17:26:49.218462+00:00","model":"tev1:4b","scenario":"Do not send","expected":"cancel_order","status":"ok","http_status":"200","duration_seconds":1.9596595830007573,"request":{"model":"tev1:4b","state":"Do not send the item. Cancel the order, please.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"tev1:4b","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9833148891599462,"check_order_status":0.000791305950654034,"insufficient_information":0.015893804889399718},"confidence":0.9198753953019329}},"usage":{"input_tokens":290,"output_tokens":0},"prompt_eval_cached_count":44},"raw_response":"{\"model\":\"tev1:4b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9833148891599462,\"check_order_status\":0.000791305950654034,\"insufficient_information\":0.015893804889399718},\"confidence\":0.9198753953019329}},\"usage\":{\"input_tokens\":290,\"output_tokens\":0},\"prompt_eval_cached_count\":44}","choice":"cancel_order","probabilities":{"cancel_order":0.9833148891599462,"check_order_status":0.000791305950654034,"insufficient_information":0.015893804889399718},"confidence":0.9198753953019329,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-05","timestamp_utc":"2026-10-08T17:26:51.064363+00:00","model":"tev1:4b","scenario":"Changed request","expected":"cancel_order","status":"ok","http_status":"200","duration_seconds":1.8456225419940893,"request":{"model":"tev1:4b","state":"Yesterday I asked about delivery. Today I want to cancel my order.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"tev1:4b","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9807697435297262,"check_order_status":0.009615128235136883,"insufficient_information":0.009615128235136883},"confidence":0.9013687537129249}},"usage":{"input_tokens":292,"output_tokens":0},"prompt_eval_cached_count":44},"raw_response":"{\"model\":\"tev1:4b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9807697435297262,\"check_order_status\":0.009615128235136883,\"insufficient_information\":0.009615128235136883},\"confidence\":0.9013687537129249}},\"usage\":{\"input_tokens\":292,\"output_tokens\":0},\"prompt_eval_cached_count\":44}","choice":"cancel_order","probabilities":{"cancel_order":0.9807697435297262,"check_order_status":0.009615128235136883,"insufficient_information":0.009615128235136883},"confidence":0.9013687537129249,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-06","timestamp_utc":"2026-10-08T17:26:52.878100+00:00","model":"tev1:4b","scenario":"Withdraw order","expected":"cancel_order","status":"ok","http_status":"200","duration_seconds":1.8134707499993965,"request":{"model":"tev1:4b","state":"Please withdraw my order; I no longer need the product.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"tev1:4b","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9926891681931809,"check_order_status":0.0006221448049672578,"insufficient_information":0.0066886870018518915},"confidence":0.9587029561562905}},"usage":{"input_tokens":290,"output_tokens":0},"prompt_eval_cached_count":44},"raw_response":"{\"model\":\"tev1:4b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9926891681931809,\"check_order_status\":0.0006221448049672578,\"insufficient_information\":0.0066886870018518915},\"confidence\":0.9587029561562905}},\"usage\":{\"input_tokens\":290,\"output_tokens\":0},\"prompt_eval_cached_count\":44}","choice":"cancel_order","probabilities":{"cancel_order":0.9926891681931809,"check_order_status":0.0006221448049672578,"insufficient_information":0.0066886870018518915},"confidence":0.9587029561562905,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-07","timestamp_utc":"2026-10-08T17:26:54.716580+00:00","model":"tev1:4b","scenario":"Delivery question","expected":"check_order_status","status":"ok","http_status":"200","duration_seconds":1.8380366670025978,"request":{"model":"tev1:4b","state":"Where is my order, and when will it arrive?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"tev1:4b","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.00010816815807791501,"check_order_status":0.9931997048709941,"insufficient_information":0.006692126970928086},"confidence":0.9624333422986474}},"usage":{"input_tokens":289,"output_tokens":0},"prompt_eval_cached_count":44},"raw_response":"{\"model\":\"tev1:4b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.00010816815807791501,\"check_order_status\":0.9931997048709941,\"insufficient_information\":0.006692126970928086},\"confidence\":0.9624333422986474}},\"usage\":{\"input_tokens\":289,\"output_tokens\":0},\"prompt_eval_cached_count\":44}","choice":"check_order_status","probabilities":{"cancel_order":0.00010816815807791501,"check_order_status":0.9931997048709941,"insufficient_information":0.006692126970928086},"confidence":0.9624333422986474,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-08","timestamp_utc":"2026-10-08T17:26:56.694731+00:00","model":"tev1:4b","scenario":"Broken tracking link","expected":"check_order_status","status":"ok","http_status":"200","duration_seconds":1.9777254170039669,"request":{"model":"tev1:4b","state":"The tracking link does not work. What stage is my package at?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"tev1:4b","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.0002455001206548732,"check_order_status":0.939682600985205,"insufficient_information":0.060071898894140156},"confidence":0.7911581550790918}},"usage":{"input_tokens":292,"output_tokens":0},"prompt_eval_cached_count":44},"raw_response":"{\"model\":\"tev1:4b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.0002455001206548732,\"check_order_status\":0.939682600985205,\"insufficient_information\":0.060071898894140156},\"confidence\":0.7911581550790918}},\"usage\":{\"input_tokens\":292,\"output_tokens\":0},\"prompt_eval_cached_count\":44}","choice":"check_order_status","probabilities":{"cancel_order":0.0002455001206548732,"check_order_status":0.939682600985205,"insufficient_information":0.060071898894140156},"confidence":0.7911581550790918,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-09","timestamp_utc":"2026-10-08T17:26:58.526226+00:00","model":"tev1:4b","scenario":"Negated cancellation","expected":"check_order_status","status":"ok","http_status":"200","duration_seconds":1.8312740420005866,"request":{"model":"tev1:4b","state":"I do not want to cancel. I just want to know when it will arrive.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"tev1:4b","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.00020119238719094022,"check_order_status":0.9888140754714317,"insufficient_information":0.010984732141377402},"confidence":0.9432098220195155}},"usage":{"input_tokens":295,"output_tokens":0},"prompt_eval_cached_count":44},"raw_response":"{\"model\":\"tev1:4b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.00020119238719094022,\"check_order_status\":0.9888140754714317,\"insufficient_information\":0.010984732141377402},\"confidence\":0.9432098220195155}},\"usage\":{\"input_tokens\":295,\"output_tokens\":0},\"prompt_eval_cached_count\":44}","choice":"check_order_status","probabilities":{"cancel_order":0.00020119238719094022,"check_order_status":0.9888140754714317,"insufficient_information":0.010984732141377402},"confidence":0.9432098220195155,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-10","timestamp_utc":"2026-10-08T17:27:00.589767+00:00","model":"tev1:4b","scenario":"Before deciding","expected":"check_order_status","status":"ok","http_status":"200","duration_seconds":2.0440879160014447,"request":{"model":"tev1:4b","state":"Before I decide whether to cancel, tell me whether the order has shipped.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"tev1:4b","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.0018703634045896048,"check_order_status":0.9688722303677582,"insufficient_information":0.029257406227652095},"confidence":0.867366105796037}},"usage":{"input_tokens":293,"output_tokens":0},"prompt_eval_cached_count":44},"raw_response":"{\"model\":\"tev1:4b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.0018703634045896048,\"check_order_status\":0.9688722303677582,\"insufficient_information\":0.029257406227652095},\"confidence\":0.867366105796037}},\"usage\":{\"input_tokens\":293,\"output_tokens\":0},\"prompt_eval_cached_count\":44}","choice":"check_order_status","probabilities":{"cancel_order":0.0018703634045896048,"check_order_status":0.9688722303677582,"insufficient_information":0.029257406227652095},"confidence":0.867366105796037,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-11","timestamp_utc":"2026-10-08T17:27:02.381969+00:00","model":"tev1:4b","scenario":"Quoted cancellation","expected":"check_order_status","status":"ok","http_status":"200","duration_seconds":1.7913066670007538,"request":{"model":"tev1:4b","state":"Your email says \"cancelled\". Is that the current status of my order?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"tev1:4b","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.0007877498551585281,"check_order_status":0.9788959136105834,"insufficient_information":0.02031633653425804},"confidence":0.9038164017712059}},"usage":{"input_tokens":294,"output_tokens":0},"prompt_eval_cached_count":44},"raw_response":"{\"model\":\"tev1:4b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.0007877498551585281,\"check_order_status\":0.9788959136105834,\"insufficient_information\":0.02031633653425804},\"confidence\":0.9038164017712059}},\"usage\":{\"input_tokens\":294,\"output_tokens\":0},\"prompt_eval_cached_count\":44}","choice":"check_order_status","probabilities":{"cancel_order":0.0007877498551585281,"check_order_status":0.9788959136105834,"insufficient_information":0.02031633653425804},"confidence":0.9038164017712059,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-12","timestamp_utc":"2026-10-08T17:27:04.267061+00:00","model":"tev1:4b","scenario":"Courier handoff","expected":"check_order_status","status":"ok","http_status":"200","duration_seconds":1.8845668329959153,"request":{"model":"tev1:4b","state":"Can you check whether my order has been handed to the courier?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"tev1:4b","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.0001879982788470176,"check_order_status":0.9239680829071899,"insufficient_information":0.07584391881396309},"confidence":0.7539755057918811}},"usage":{"input_tokens":291,"output_tokens":0},"prompt_eval_cached_count":44},"raw_response":"{\"model\":\"tev1:4b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.0001879982788470176,\"check_order_status\":0.9239680829071899,\"insufficient_information\":0.07584391881396309},\"confidence\":0.7539755057918811}},\"usage\":{\"input_tokens\":291,\"output_tokens\":0},\"prompt_eval_cached_count\":44}","choice":"check_order_status","probabilities":{"cancel_order":0.0001879982788470176,"check_order_status":0.9239680829071899,"insufficient_information":0.07584391881396309},"confidence":0.7539755057918811,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-13","timestamp_utc":"2026-10-08T17:27:06.118407+00:00","model":"tev1:4b","scenario":"Elapsed time","expected":"insufficient_information","status":"ok","http_status":"200","duration_seconds":1.851144000000204,"request":{"model":"tev1:4b","state":"It has been three days.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"tev1:4b","answers":{"label":{"type":"choice","choice":"insufficient_information","probabilities":{"cancel_order":0.006462701719230578,"check_order_status":0.14709041315044277,"insufficient_information":0.8464468851303266},"confidence":0.5852752382060258}},"usage":{"input_tokens":284,"output_tokens":0},"prompt_eval_cached_count":44},"raw_response":"{\"model\":\"tev1:4b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"insufficient_information\",\"probabilities\":{\"cancel_order\":0.006462701719230578,\"check_order_status\":0.14709041315044277,\"insufficient_information\":0.8464468851303266},\"confidence\":0.5852752382060258}},\"usage\":{\"input_tokens\":284,\"output_tokens\":0},\"prompt_eval_cached_count\":44}","choice":"insufficient_information","probabilities":{"cancel_order":0.006462701719230578,"check_order_status":0.14709041315044277,"insufficient_information":0.8464468851303266},"confidence":0.5852752382060258,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-14","timestamp_utc":"2026-10-08T17:27:07.793436+00:00","model":"tev1:4b","scenario":"Complaint only","expected":"insufficient_information","status":"ok","http_status":"200","duration_seconds":1.6747489159970428,"request":{"model":"tev1:4b","state":"This delay is ridiculous.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"tev1:4b","answers":{"label":{"type":"choice","choice":"insufficient_information","probabilities":{"cancel_order":0.01583423104322184,"check_order_status":0.00453658314847559,"insufficient_information":0.9796291858083026},"confidence":0.8996174543429747}},"usage":{"input_tokens":283,"output_tokens":0},"prompt_eval_cached_count":44},"raw_response":"{\"model\":\"tev1:4b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"insufficient_information\",\"probabilities\":{\"cancel_order\":0.01583423104322184,\"check_order_status\":0.00453658314847559,\"insufficient_information\":0.9796291858083026},\"confidence\":0.8996174543429747}},\"usage\":{\"input_tokens\":283,\"output_tokens\":0},\"prompt_eval_cached_count\":44}","choice":"insufficient_information","probabilities":{"cancel_order":0.01583423104322184,"check_order_status":0.00453658314847559,"insufficient_information":0.9796291858083026},"confidence":0.8996174543429747,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-15","timestamp_utc":"2026-10-08T17:27:09.672824+00:00","model":"tev1:4b","scenario":"Unspecified help","expected":"insufficient_information","status":"ok","http_status":"200","duration_seconds":1.87911195900233,"request":{"model":"tev1:4b","state":"Can you help me with order #314?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"tev1:4b","answers":{"label":{"type":"choice","choice":"insufficient_information","probabilities":{"cancel_order":0.006936898295159214,"check_order_status":0.08450872158679136,"insufficient_information":0.9085543801180493},"confidence":0.6992331760111086}},"usage":{"input_tokens":289,"output_tokens":0},"prompt_eval_cached_count":44},"raw_response":"{\"model\":\"tev1:4b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"insufficient_information\",\"probabilities\":{\"cancel_order\":0.006936898295159214,\"check_order_status\":0.08450872158679136,\"insufficient_information\":0.9085543801180493},\"confidence\":0.6992331760111086}},\"usage\":{\"input_tokens\":289,\"output_tokens\":0},\"prompt_eval_cached_count\":44}","choice":"insufficient_information","probabilities":{"cancel_order":0.006936898295159214,"check_order_status":0.08450872158679136,"insufficient_information":0.9085543801180493},"confidence":0.6992331760111086,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-16","timestamp_utc":"2026-10-08T17:27:11.340502+00:00","model":"tev1:4b","scenario":"Hypothetical cancellation","expected":"insufficient_information","status":"ok","http_status":"200","duration_seconds":1.6674156250010128,"request":{"model":"tev1:4b","state":"I might cancel if it takes much longer.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"tev1:4b","answers":{"label":{"type":"choice","choice":"insufficient_information","probabilities":{"cancel_order":0.0255023891357566,"check_order_status":0.017527518636560876,"insufficient_information":0.9569700922276826},"confidence":0.8119997592399051}},"usage":{"input_tokens":287,"output_tokens":0},"prompt_eval_cached_count":45},"raw_response":"{\"model\":\"tev1:4b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"insufficient_information\",\"probabilities\":{\"cancel_order\":0.0255023891357566,\"check_order_status\":0.017527518636560876,\"insufficient_information\":0.9569700922276826},\"confidence\":0.8119997592399051}},\"usage\":{\"input_tokens\":287,\"output_tokens\":0},\"prompt_eval_cached_count\":45}","choice":"insufficient_information","probabilities":{"cancel_order":0.0255023891357566,"check_order_status":0.017527518636560876,"insufficient_information":0.9569700922276826},"confidence":0.8119997592399051,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-17","timestamp_utc":"2026-10-08T17:27:13.101271+00:00","model":"tev1:4b","scenario":"Quoted instruction","expected":"insufficient_information","status":"ok","http_status":"200","duration_seconds":1.760474458002136,"request":{"model":"tev1:4b","state":"You said \"cancel the order\" in your last message.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"tev1:4b","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.6508584821486467,"check_order_status":0.0007620769327669268,"insufficient_information":0.34837944091858636},"confidence":0.40621070569064954}},"usage":{"input_tokens":290,"output_tokens":0},"prompt_eval_cached_count":44},"raw_response":"{\"model\":\"tev1:4b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.6508584821486467,\"check_order_status\":0.0007620769327669268,\"insufficient_information\":0.34837944091858636},\"confidence\":0.40621070569064954}},\"usage\":{\"input_tokens\":290,\"output_tokens\":0},\"prompt_eval_cached_count\":44}","choice":"cancel_order","probabilities":{"cancel_order":0.6508584821486467,"check_order_status":0.0007620769327669268,"insufficient_information":0.34837944091858636},"confidence":0.40621070569064954,"correct":false,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-18","timestamp_utc":"2026-10-08T17:27:14.745139+00:00","model":"tev1:4b","scenario":"Undecided customer","expected":"insufficient_information","status":"ok","http_status":"200","duration_seconds":1.6434356249956181,"request":{"model":"tev1:4b","state":"I do not know what to do about this order.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"tev1:4b","answers":{"label":{"type":"choice","choice":"insufficient_information","probabilities":{"cancel_order":0.017962805922642155,"check_order_status":0.001301221296689611,"insufficient_information":0.9807359727806684},"confidence":0.9090454272632192}},"usage":{"input_tokens":289,"output_tokens":0},"prompt_eval_cached_count":45},"raw_response":"{\"model\":\"tev1:4b\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"insufficient_information\",\"probabilities\":{\"cancel_order\":0.017962805922642155,\"check_order_status\":0.001301221296689611,\"insufficient_information\":0.9807359727806684},\"confidence\":0.9090454272632192}},\"usage\":{\"input_tokens\":289,\"output_tokens\":0},\"prompt_eval_cached_count\":45}","choice":"insufficient_information","probabilities":{"cancel_order":0.017962805922642155,"check_order_status":0.001301221296689611,"insufficient_information":0.9807359727806684},"confidence":0.9090454272632192,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-01","timestamp_utc":"2026-10-08T17:27:56.483061+00:00","model":"laya:421m-english-mlx-fp16","scenario":"Direct cancellation","expected":"cancel_order","status":"ok","http_status":"200","duration_seconds":5.743565500000841,"request":{"model":"laya:421m-english-mlx-fp16","state":"Please cancel my order.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"laya:421m-english-mlx-fp16","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9709567214709024,"check_order_status":0.00931777293467044,"insufficient_information":0.01972550559442716},"confidence":0.8638055009664585}},"usage":{"input_tokens":188,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"laya:421m-english-mlx-fp16\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9709567214709024,\"check_order_status\":0.00931777293467044,\"insufficient_information\":0.01972550559442716},\"confidence\":0.8638055009664585}},\"usage\":{\"input_tokens\":188,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"cancel_order","probabilities":{"cancel_order":0.9709567214709024,"check_order_status":0.00931777293467044,"insufficient_information":0.01972550559442716},"confidence":0.8638055009664585,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-02","timestamp_utc":"2026-10-08T17:27:56.751400+00:00","model":"laya:421m-english-mlx-fp16","scenario":"Stop shipment","expected":"cancel_order","status":"ok","http_status":"200","duration_seconds":0.2672617089992855,"request":{"model":"laya:421m-english-mlx-fp16","state":"I no longer want this item. Please stop the order before it ships.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"laya:421m-english-mlx-fp16","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9756990320801765,"check_order_status":0.008357597355595305,"insufficient_information":0.01594337056422803},"confidence":0.8816908108938065}},"usage":{"input_tokens":198,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"laya:421m-english-mlx-fp16\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9756990320801765,\"check_order_status\":0.008357597355595305,\"insufficient_information\":0.01594337056422803},\"confidence\":0.8816908108938065}},\"usage\":{\"input_tokens\":198,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"cancel_order","probabilities":{"cancel_order":0.9756990320801765,"check_order_status":0.008357597355595305,"insufficient_information":0.01594337056422803},"confidence":0.8816908108938065,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-03","timestamp_utc":"2026-10-08T17:27:56.893466+00:00","model":"laya:421m-english-mlx-fp16","scenario":"Status is irrelevant","expected":"cancel_order","status":"ok","http_status":"200","duration_seconds":0.14178733300650492,"request":{"model":"laya:421m-english-mlx-fp16","state":"Where the package is does not matter anymore. Cancel my order.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"laya:421m-english-mlx-fp16","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9683615152327004,"check_order_status":0.015168818058681609,"insufficient_information":0.016469666708618044},"confidence":0.8522720478604311}},"usage":{"input_tokens":197,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"laya:421m-english-mlx-fp16\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9683615152327004,\"check_order_status\":0.015168818058681609,\"insufficient_information\":0.016469666708618044},\"confidence\":0.8522720478604311}},\"usage\":{\"input_tokens\":197,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"cancel_order","probabilities":{"cancel_order":0.9683615152327004,"check_order_status":0.015168818058681609,"insufficient_information":0.016469666708618044},"confidence":0.8522720478604311,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-04","timestamp_utc":"2026-10-08T17:27:57.128638+00:00","model":"laya:421m-english-mlx-fp16","scenario":"Do not send","expected":"cancel_order","status":"ok","http_status":"200","duration_seconds":0.2349223749988596,"request":{"model":"laya:421m-english-mlx-fp16","state":"Do not send the item. Cancel the order, please.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"laya:421m-english-mlx-fp16","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9823270035122214,"check_order_status":0.004616599519601992,"insufficient_information":0.013056396968176714},"confidence":0.9098960567594606}},"usage":{"input_tokens":196,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"laya:421m-english-mlx-fp16\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9823270035122214,\"check_order_status\":0.004616599519601992,\"insufficient_information\":0.013056396968176714},\"confidence\":0.9098960567594606}},\"usage\":{\"input_tokens\":196,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"cancel_order","probabilities":{"cancel_order":0.9823270035122214,"check_order_status":0.004616599519601992,"insufficient_information":0.013056396968176714},"confidence":0.9098960567594606,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-05","timestamp_utc":"2026-10-08T17:27:57.379386+00:00","model":"laya:421m-english-mlx-fp16","scenario":"Changed request","expected":"cancel_order","status":"ok","http_status":"200","duration_seconds":0.2504569999946398,"request":{"model":"laya:421m-english-mlx-fp16","state":"Yesterday I asked about delivery. Today I want to cancel my order.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"laya:421m-english-mlx-fp16","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9290394369348639,"check_order_status":0.022548229200326775,"insufficient_information":0.04841233386480938},"confidence":0.7264924156234549}},"usage":{"input_tokens":197,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"laya:421m-english-mlx-fp16\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9290394369348639,\"check_order_status\":0.022548229200326775,\"insufficient_information\":0.04841233386480938},\"confidence\":0.7264924156234549}},\"usage\":{\"input_tokens\":197,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"cancel_order","probabilities":{"cancel_order":0.9290394369348639,"check_order_status":0.022548229200326775,"insufficient_information":0.04841233386480938},"confidence":0.7264924156234549,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-06","timestamp_utc":"2026-10-08T17:27:57.694715+00:00","model":"laya:421m-english-mlx-fp16","scenario":"Withdraw order","expected":"cancel_order","status":"ok","http_status":"200","duration_seconds":0.3150976670003729,"request":{"model":"laya:421m-english-mlx-fp16","state":"Please withdraw my order; I no longer need the product.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"laya:421m-english-mlx-fp16","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.960208155094604,"check_order_status":0.015520058447137029,"insufficient_information":0.024271786458258872},"confidence":0.8235106863573127}},"usage":{"input_tokens":195,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"laya:421m-english-mlx-fp16\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.960208155094604,\"check_order_status\":0.015520058447137029,\"insufficient_information\":0.024271786458258872},\"confidence\":0.8235106863573127}},\"usage\":{\"input_tokens\":195,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"cancel_order","probabilities":{"cancel_order":0.960208155094604,"check_order_status":0.015520058447137029,"insufficient_information":0.024271786458258872},"confidence":0.8235106863573127,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-07","timestamp_utc":"2026-10-08T17:27:58.027305+00:00","model":"laya:421m-english-mlx-fp16","scenario":"Delivery question","expected":"check_order_status","status":"ok","http_status":"200","duration_seconds":0.33232500000303844,"request":{"model":"laya:421m-english-mlx-fp16","state":"Where is my order, and when will it arrive?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"laya:421m-english-mlx-fp16","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.007980889325437248,"check_order_status":0.971852373413214,"insufficient_information":0.020166737261348718},"confidence":0.8679913298574615}},"usage":{"input_tokens":194,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"laya:421m-english-mlx-fp16\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.007980889325437248,\"check_order_status\":0.971852373413214,\"insufficient_information\":0.020166737261348718},\"confidence\":0.8679913298574615}},\"usage\":{\"input_tokens\":194,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"check_order_status","probabilities":{"cancel_order":0.007980889325437248,"check_order_status":0.971852373413214,"insufficient_information":0.020166737261348718},"confidence":0.8679913298574615,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-08","timestamp_utc":"2026-10-08T17:27:58.403957+00:00","model":"laya:421m-english-mlx-fp16","scenario":"Broken tracking link","expected":"check_order_status","status":"ok","http_status":"200","duration_seconds":0.3697980409997399,"request":{"model":"laya:421m-english-mlx-fp16","state":"The tracking link does not work. What stage is my package at?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"laya:421m-english-mlx-fp16","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.005951191430870533,"check_order_status":0.9806177109697332,"insufficient_information":0.013431097599396284},"confidence":0.9020777480259845}},"usage":{"input_tokens":197,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"laya:421m-english-mlx-fp16\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.005951191430870533,\"check_order_status\":0.9806177109697332,\"insufficient_information\":0.013431097599396284},\"confidence\":0.9020777480259845}},\"usage\":{\"input_tokens\":197,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"check_order_status","probabilities":{"cancel_order":0.005951191430870533,"check_order_status":0.9806177109697332,"insufficient_information":0.013431097599396284},"confidence":0.9020777480259845,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-09","timestamp_utc":"2026-10-08T17:27:58.762185+00:00","model":"laya:421m-english-mlx-fp16","scenario":"Negated cancellation","expected":"check_order_status","status":"ok","http_status":"200","duration_seconds":0.3458608750006533,"request":{"model":"laya:421m-english-mlx-fp16","state":"I do not want to cancel. I just want to know when it will arrive.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"laya:421m-english-mlx-fp16","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.05494364701916519,"check_order_status":0.8845401693058292,"insufficient_information":0.06051618367500559},"confidence":0.6016097133010421}},"usage":{"input_tokens":200,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"laya:421m-english-mlx-fp16\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.05494364701916519,\"check_order_status\":0.8845401693058292,\"insufficient_information\":0.06051618367500559},\"confidence\":0.6016097133010421}},\"usage\":{\"input_tokens\":200,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"check_order_status","probabilities":{"cancel_order":0.05494364701916519,"check_order_status":0.8845401693058292,"insufficient_information":0.06051618367500559},"confidence":0.6016097133010421,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-10","timestamp_utc":"2026-10-08T17:27:58.922970+00:00","model":"laya:421m-english-mlx-fp16","scenario":"Before deciding","expected":"check_order_status","status":"ok","http_status":"200","duration_seconds":0.1573382499991567,"request":{"model":"laya:421m-english-mlx-fp16","state":"Before I decide whether to cancel, tell me whether the order has shipped.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"laya:421m-english-mlx-fp16","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.05870897996092877,"check_order_status":0.9337039790889761,"insufficient_information":0.007587040950095208},"confidence":0.7564814887787126}},"usage":{"input_tokens":198,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"laya:421m-english-mlx-fp16\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.05870897996092877,\"check_order_status\":0.9337039790889761,\"insufficient_information\":0.007587040950095208},\"confidence\":0.7564814887787126}},\"usage\":{\"input_tokens\":198,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"check_order_status","probabilities":{"cancel_order":0.05870897996092877,"check_order_status":0.9337039790889761,"insufficient_information":0.007587040950095208},"confidence":0.7564814887787126,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-11","timestamp_utc":"2026-10-08T17:27:59.104831+00:00","model":"laya:421m-english-mlx-fp16","scenario":"Quoted cancellation","expected":"check_order_status","status":"ok","http_status":"200","duration_seconds":0.18148145800660131,"request":{"model":"laya:421m-english-mlx-fp16","state":"Your email says \"cancelled\". Is that the current status of my order?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"laya:421m-english-mlx-fp16","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9305798557516634,"check_order_status":0.057416498074405145,"insufficient_information":0.01200364617393158},"confidence":0.741398570815332}},"usage":{"input_tokens":200,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"laya:421m-english-mlx-fp16\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9305798557516634,\"check_order_status\":0.057416498074405145,\"insufficient_information\":0.01200364617393158},\"confidence\":0.741398570815332}},\"usage\":{\"input_tokens\":200,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"cancel_order","probabilities":{"cancel_order":0.9305798557516634,"check_order_status":0.057416498074405145,"insufficient_information":0.01200364617393158},"confidence":0.741398570815332,"correct":false,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-12","timestamp_utc":"2026-10-08T17:27:59.265245+00:00","model":"laya:421m-english-mlx-fp16","scenario":"Courier handoff","expected":"check_order_status","status":"ok","http_status":"200","duration_seconds":0.16004229200189002,"request":{"model":"laya:421m-english-mlx-fp16","state":"Can you check whether my order has been handed to the courier?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"laya:421m-english-mlx-fp16","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.0028144883482625477,"check_order_status":0.991150981657969,"insufficient_information":0.006034529993768435},"confidence":0.9488653363153066}},"usage":{"input_tokens":197,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"laya:421m-english-mlx-fp16\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.0028144883482625477,\"check_order_status\":0.991150981657969,\"insufficient_information\":0.006034529993768435},\"confidence\":0.9488653363153066}},\"usage\":{\"input_tokens\":197,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"check_order_status","probabilities":{"cancel_order":0.0028144883482625477,"check_order_status":0.991150981657969,"insufficient_information":0.006034529993768435},"confidence":0.9488653363153066,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-13","timestamp_utc":"2026-10-08T17:27:59.443355+00:00","model":"laya:421m-english-mlx-fp16","scenario":"Elapsed time","expected":"insufficient_information","status":"ok","http_status":"200","duration_seconds":0.1776530420029303,"request":{"model":"laya:421m-english-mlx-fp16","state":"It has been three days.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"laya:421m-english-mlx-fp16","answers":{"label":{"type":"choice","choice":"insufficient_information","probabilities":{"cancel_order":0.12796797840719448,"check_order_status":0.3813229244803051,"insufficient_information":0.4907090971125005},"confidence":0.1078987396596428}},"usage":{"input_tokens":189,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"laya:421m-english-mlx-fp16\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"insufficient_information\",\"probabilities\":{\"cancel_order\":0.12796797840719448,\"check_order_status\":0.3813229244803051,\"insufficient_information\":0.4907090971125005},\"confidence\":0.1078987396596428}},\"usage\":{\"input_tokens\":189,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"insufficient_information","probabilities":{"cancel_order":0.12796797840719448,"check_order_status":0.3813229244803051,"insufficient_information":0.4907090971125005},"confidence":0.1078987396596428,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-14","timestamp_utc":"2026-10-08T17:27:59.590786+00:00","model":"laya:421m-english-mlx-fp16","scenario":"Complaint only","expected":"insufficient_information","status":"ok","http_status":"200","duration_seconds":0.14720104199659545,"request":{"model":"laya:421m-english-mlx-fp16","state":"This delay is ridiculous.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"laya:421m-english-mlx-fp16","answers":{"label":{"type":"choice","choice":"insufficient_information","probabilities":{"cancel_order":0.21387157228352313,"check_order_status":0.27400799370871504,"insufficient_information":0.5121204340077619},"confidence":0.06490212764958925}},"usage":{"input_tokens":188,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"laya:421m-english-mlx-fp16\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"insufficient_information\",\"probabilities\":{\"cancel_order\":0.21387157228352313,\"check_order_status\":0.27400799370871504,\"insufficient_information\":0.5121204340077619},\"confidence\":0.06490212764958925}},\"usage\":{\"input_tokens\":188,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"insufficient_information","probabilities":{"cancel_order":0.21387157228352313,"check_order_status":0.27400799370871504,"insufficient_information":0.5121204340077619},"confidence":0.06490212764958925,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-15","timestamp_utc":"2026-10-08T17:28:00.848775+00:00","model":"laya:421m-english-mlx-fp16","scenario":"Unspecified help","expected":"insufficient_information","status":"ok","http_status":"200","duration_seconds":1.2578070839954307,"request":{"model":"laya:421m-english-mlx-fp16","state":"Can you help me with order #314?","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"laya:421m-english-mlx-fp16","answers":{"label":{"type":"choice","choice":"check_order_status","probabilities":{"cancel_order":0.24514608290606868,"check_order_status":0.41498628354400285,"insufficient_information":0.3398676335499284},"confidence":0.02019987692717018}},"usage":{"input_tokens":192,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"laya:421m-english-mlx-fp16\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"check_order_status\",\"probabilities\":{\"cancel_order\":0.24514608290606868,\"check_order_status\":0.41498628354400285,\"insufficient_information\":0.3398676335499284},\"confidence\":0.02019987692717018}},\"usage\":{\"input_tokens\":192,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"check_order_status","probabilities":{"cancel_order":0.24514608290606868,"check_order_status":0.41498628354400285,"insufficient_information":0.3398676335499284},"confidence":0.02019987692717018,"correct":false,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-16","timestamp_utc":"2026-10-08T17:28:00.981993+00:00","model":"laya:421m-english-mlx-fp16","scenario":"Hypothetical cancellation","expected":"insufficient_information","status":"ok","http_status":"200","duration_seconds":0.13298129100439837,"request":{"model":"laya:421m-english-mlx-fp16","state":"I might cancel if it takes much longer.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"laya:421m-english-mlx-fp16","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.7123168961869546,"check_order_status":0.09823438336009714,"insufficient_information":0.18944872045294828},"confidence":0.2856826611640314}},"usage":{"input_tokens":192,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"laya:421m-english-mlx-fp16\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.7123168961869546,\"check_order_status\":0.09823438336009714,\"insufficient_information\":0.18944872045294828},\"confidence\":0.2856826611640314}},\"usage\":{\"input_tokens\":192,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"cancel_order","probabilities":{"cancel_order":0.7123168961869546,"check_order_status":0.09823438336009714,"insufficient_information":0.18944872045294828},"confidence":0.2856826611640314,"correct":false,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-17","timestamp_utc":"2026-10-08T17:28:01.136378+00:00","model":"laya:421m-english-mlx-fp16","scenario":"Quoted instruction","expected":"insufficient_information","status":"ok","http_status":"200","duration_seconds":0.15420758399704937,"request":{"model":"laya:421m-english-mlx-fp16","state":"You said \"cancel the order\" in your last message.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"laya:421m-english-mlx-fp16","answers":{"label":{"type":"choice","choice":"cancel_order","probabilities":{"cancel_order":0.9687156504478494,"check_order_status":0.011402828269192172,"insufficient_information":0.019881521282958323},"confidence":0.8546348419279431}},"usage":{"input_tokens":195,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"laya:421m-english-mlx-fp16\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"cancel_order\",\"probabilities\":{\"cancel_order\":0.9687156504478494,\"check_order_status\":0.011402828269192172,\"insufficient_information\":0.019881521282958323},\"confidence\":0.8546348419279431}},\"usage\":{\"input_tokens\":195,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"cancel_order","probabilities":{"cancel_order":0.9687156504478494,"check_order_status":0.011402828269192172,"insufficient_information":0.019881521282958323},"confidence":0.8546348419279431,"correct":false,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-18","timestamp_utc":"2026-10-08T17:28:01.274018+00:00","model":"laya:421m-english-mlx-fp16","scenario":"Undecided customer","expected":"insufficient_information","status":"ok","http_status":"200","duration_seconds":0.1372128330040141,"request":{"model":"laya:421m-english-mlx-fp16","state":"I do not know what to do about this order.","questions":{"label":{"type":"choice","instructions":"Classify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.","criteria":{"cancel_order":null,"check_order_status":null,"insufficient_information":null}}}},"response":{"model":"laya:421m-english-mlx-fp16","answers":{"label":{"type":"choice","choice":"insufficient_information","probabilities":{"cancel_order":0.30740690454778397,"check_order_status":0.23055180499441377,"insufficient_information":0.46204129045780234},"confidence":0.03729596158564985}},"usage":{"input_tokens":194,"output_tokens":0},"prompt_eval_cached_count":0},"raw_response":"{\"model\":\"laya:421m-english-mlx-fp16\",\"answers\":{\"label\":{\"type\":\"choice\",\"choice\":\"insufficient_information\",\"probabilities\":{\"cancel_order\":0.30740690454778397,\"check_order_status\":0.23055180499441377,\"insufficient_information\":0.46204129045780234},\"confidence\":0.03729596158564985}},\"usage\":{\"input_tokens\":194,\"output_tokens\":0},\"prompt_eval_cached_count\":0}","choice":"insufficient_information","probabilities":{"cancel_order":0.30740690454778397,"check_order_status":0.23055180499441377,"insufficient_information":0.46204129045780234},"confidence":0.03729596158564985,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-01","timestamp_utc":"2026-10-08T17:55:48.006517+00:00","model":"jev-via-tryjevai","resolved_model":"jev-1.13.0","provider":"jev","scenario":"Direct cancellation","expected":"cancel_order","status":"ok","http_status":"200","duration_seconds":1.1203401669990853,"service_latency_ms":156,"request":{"questionType":"choice","state":"Routing policy:\nClassify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.\n\nCustomer message:\nPlease cancel my order.","question":"Using the routing policy, classify the customer's currently requested action.","choices":["cancel_order","check_order_status","insufficient_information"]},"response":{"questionType":"choice","provider":"jev","model":"jev-1.13.0","usage":{"input_tokens":476,"output_tokens":46},"latencyMs":156,"decision":"cancel_order","probabilities":[{"choice":"cancel_order","probability":1},{"choice":"check_order_status","probability":0},{"choice":"insufficient_information","probability":0}],"confidence":1},"raw_response":"{\"questionType\":\"choice\",\"provider\":\"jev\",\"model\":\"jev-1.13.0\",\"usage\":{\"input_tokens\":476,\"output_tokens\":46},\"latencyMs\":156,\"decision\":\"cancel_order\",\"probabilities\":[{\"choice\":\"cancel_order\",\"probability\":1},{\"choice\":\"check_order_status\",\"probability\":0},{\"choice\":\"insufficient_information\",\"probability\":0}],\"confidence\":1}","choice":"cancel_order","probabilities":{"cancel_order":1,"check_order_status":0,"insufficient_information":0},"confidence":1,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-02","timestamp_utc":"2026-10-08T17:55:48.531065+00:00","model":"jev-via-tryjevai","resolved_model":"jev-1.13.0","provider":"jev","scenario":"Stop shipment","expected":"cancel_order","status":"ok","http_status":"200","duration_seconds":0.5241079999977956,"service_latency_ms":127,"request":{"questionType":"choice","state":"Routing policy:\nClassify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.\n\nCustomer message:\nI no longer want this item. Please stop the order before it ships.","question":"Using the routing policy, classify the customer's currently requested action.","choices":["cancel_order","check_order_status","insufficient_information"]},"response":{"questionType":"choice","provider":"jev","model":"jev-1.13.0","usage":{"input_tokens":486,"output_tokens":46},"latencyMs":127,"decision":"cancel_order","probabilities":[{"choice":"cancel_order","probability":1},{"choice":"check_order_status","probability":0},{"choice":"insufficient_information","probability":0}],"confidence":1},"raw_response":"{\"questionType\":\"choice\",\"provider\":\"jev\",\"model\":\"jev-1.13.0\",\"usage\":{\"input_tokens\":486,\"output_tokens\":46},\"latencyMs\":127,\"decision\":\"cancel_order\",\"probabilities\":[{\"choice\":\"cancel_order\",\"probability\":1},{\"choice\":\"check_order_status\",\"probability\":0},{\"choice\":\"insufficient_information\",\"probability\":0}],\"confidence\":1}","choice":"cancel_order","probabilities":{"cancel_order":1,"check_order_status":0,"insufficient_information":0},"confidence":1,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-03","timestamp_utc":"2026-10-08T17:55:49.161749+00:00","model":"jev-via-tryjevai","resolved_model":"jev-1.13.0","provider":"jev","scenario":"Status is irrelevant","expected":"cancel_order","status":"ok","http_status":"200","duration_seconds":0.6303429580002557,"service_latency_ms":142,"request":{"questionType":"choice","state":"Routing policy:\nClassify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.\n\nCustomer message:\nWhere the package is does not matter anymore. Cancel my order.","question":"Using the routing policy, classify the customer's currently requested action.","choices":["cancel_order","check_order_status","insufficient_information"]},"response":{"questionType":"choice","provider":"jev","model":"jev-1.13.0","usage":{"input_tokens":484,"output_tokens":46},"latencyMs":142,"decision":"cancel_order","probabilities":[{"choice":"cancel_order","probability":1},{"choice":"check_order_status","probability":0},{"choice":"insufficient_information","probability":0}],"confidence":1},"raw_response":"{\"questionType\":\"choice\",\"provider\":\"jev\",\"model\":\"jev-1.13.0\",\"usage\":{\"input_tokens\":484,\"output_tokens\":46},\"latencyMs\":142,\"decision\":\"cancel_order\",\"probabilities\":[{\"choice\":\"cancel_order\",\"probability\":1},{\"choice\":\"check_order_status\",\"probability\":0},{\"choice\":\"insufficient_information\",\"probability\":0}],\"confidence\":1}","choice":"cancel_order","probabilities":{"cancel_order":1,"check_order_status":0,"insufficient_information":0},"confidence":1,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-04","timestamp_utc":"2026-10-08T17:55:49.667942+00:00","model":"jev-via-tryjevai","resolved_model":"jev-1.13.0","provider":"jev","scenario":"Do not send","expected":"cancel_order","status":"ok","http_status":"200","duration_seconds":0.5054302909993567,"service_latency_ms":152,"request":{"questionType":"choice","state":"Routing policy:\nClassify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.\n\nCustomer message:\nDo not send the item. Cancel the order, please.","question":"Using the routing policy, classify the customer's currently requested action.","choices":["cancel_order","check_order_status","insufficient_information"]},"response":{"questionType":"choice","provider":"jev","model":"jev-1.13.0","usage":{"input_tokens":483,"output_tokens":46},"latencyMs":152,"decision":"cancel_order","probabilities":[{"choice":"cancel_order","probability":1},{"choice":"check_order_status","probability":0},{"choice":"insufficient_information","probability":0}],"confidence":1},"raw_response":"{\"questionType\":\"choice\",\"provider\":\"jev\",\"model\":\"jev-1.13.0\",\"usage\":{\"input_tokens\":483,\"output_tokens\":46},\"latencyMs\":152,\"decision\":\"cancel_order\",\"probabilities\":[{\"choice\":\"cancel_order\",\"probability\":1},{\"choice\":\"check_order_status\",\"probability\":0},{\"choice\":\"insufficient_information\",\"probability\":0}],\"confidence\":1}","choice":"cancel_order","probabilities":{"cancel_order":1,"check_order_status":0,"insufficient_information":0},"confidence":1,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-05","timestamp_utc":"2026-10-08T17:55:50.289423+00:00","model":"jev-via-tryjevai","resolved_model":"jev-1.13.0","provider":"jev","scenario":"Changed request","expected":"cancel_order","status":"ok","http_status":"200","duration_seconds":0.6205707080007414,"service_latency_ms":129,"request":{"questionType":"choice","state":"Routing policy:\nClassify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.\n\nCustomer message:\nYesterday I asked about delivery. Today I want to cancel my order.","question":"Using the routing policy, classify the customer's currently requested action.","choices":["cancel_order","check_order_status","insufficient_information"]},"response":{"questionType":"choice","provider":"jev","model":"jev-1.13.0","usage":{"input_tokens":485,"output_tokens":46},"latencyMs":129,"decision":"cancel_order","probabilities":[{"choice":"cancel_order","probability":1},{"choice":"check_order_status","probability":0},{"choice":"insufficient_information","probability":0}],"confidence":1},"raw_response":"{\"questionType\":\"choice\",\"provider\":\"jev\",\"model\":\"jev-1.13.0\",\"usage\":{\"input_tokens\":485,\"output_tokens\":46},\"latencyMs\":129,\"decision\":\"cancel_order\",\"probabilities\":[{\"choice\":\"cancel_order\",\"probability\":1},{\"choice\":\"check_order_status\",\"probability\":0},{\"choice\":\"insufficient_information\",\"probability\":0}],\"confidence\":1}","choice":"cancel_order","probabilities":{"cancel_order":1,"check_order_status":0,"insufficient_information":0},"confidence":1,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-06","timestamp_utc":"2026-10-08T17:55:50.806589+00:00","model":"jev-via-tryjevai","resolved_model":"jev-1.13.0","provider":"jev","scenario":"Withdraw order","expected":"cancel_order","status":"ok","http_status":"200","duration_seconds":0.5166089999984251,"service_latency_ms":149,"request":{"questionType":"choice","state":"Routing policy:\nClassify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.\n\nCustomer message:\nPlease withdraw my order; I no longer need the product.","question":"Using the routing policy, classify the customer's currently requested action.","choices":["cancel_order","check_order_status","insufficient_information"]},"response":{"questionType":"choice","provider":"jev","model":"jev-1.13.0","usage":{"input_tokens":483,"output_tokens":46},"latencyMs":149,"decision":"cancel_order","probabilities":[{"choice":"cancel_order","probability":1},{"choice":"check_order_status","probability":0},{"choice":"insufficient_information","probability":0}],"confidence":1},"raw_response":"{\"questionType\":\"choice\",\"provider\":\"jev\",\"model\":\"jev-1.13.0\",\"usage\":{\"input_tokens\":483,\"output_tokens\":46},\"latencyMs\":149,\"decision\":\"cancel_order\",\"probabilities\":[{\"choice\":\"cancel_order\",\"probability\":1},{\"choice\":\"check_order_status\",\"probability\":0},{\"choice\":\"insufficient_information\",\"probability\":0}],\"confidence\":1}","choice":"cancel_order","probabilities":{"cancel_order":1,"check_order_status":0,"insufficient_information":0},"confidence":1,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-07","timestamp_utc":"2026-10-08T17:57:44.831895+00:00","model":"jev-via-tryjevai","resolved_model":"jev-1.13.0","provider":"jev","scenario":"Delivery question","expected":"check_order_status","status":"ok","http_status":"200","duration_seconds":0.5619975420049741,"service_latency_ms":175,"request":{"questionType":"choice","state":"Routing policy:\nClassify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.\n\nCustomer message:\nWhere is my order, and when will it arrive?","question":"Using the routing policy, classify the customer's currently requested action.","choices":["cancel_order","check_order_status","insufficient_information"]},"response":{"questionType":"choice","provider":"jev","model":"jev-1.13.0","usage":{"input_tokens":482,"output_tokens":47},"latencyMs":175,"decision":"check_order_status","probabilities":[{"choice":"cancel_order","probability":0},{"choice":"check_order_status","probability":1},{"choice":"insufficient_information","probability":0}],"confidence":1},"raw_response":"{\"questionType\":\"choice\",\"provider\":\"jev\",\"model\":\"jev-1.13.0\",\"usage\":{\"input_tokens\":482,\"output_tokens\":47},\"latencyMs\":175,\"decision\":\"check_order_status\",\"probabilities\":[{\"choice\":\"cancel_order\",\"probability\":0},{\"choice\":\"check_order_status\",\"probability\":1},{\"choice\":\"insufficient_information\",\"probability\":0}],\"confidence\":1}","choice":"check_order_status","probabilities":{"cancel_order":0,"check_order_status":1,"insufficient_information":0},"confidence":1,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-08","timestamp_utc":"2026-10-08T17:57:56.375779+00:00","model":"jev-via-tryjevai","resolved_model":"jev-1.13.0","provider":"jev","scenario":"Broken tracking link","expected":"check_order_status","status":"ok","http_status":"200","duration_seconds":0.5384127079960308,"service_latency_ms":143,"request":{"questionType":"choice","state":"Routing policy:\nClassify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.\n\nCustomer message:\nThe tracking link does not work. What stage is my package at?","question":"Using the routing policy, classify the customer's currently requested action.","choices":["cancel_order","check_order_status","insufficient_information"]},"response":{"questionType":"choice","provider":"jev","model":"jev-1.13.0","usage":{"input_tokens":485,"output_tokens":47},"latencyMs":143,"decision":"check_order_status","probabilities":[{"choice":"cancel_order","probability":0},{"choice":"check_order_status","probability":1},{"choice":"insufficient_information","probability":0}],"confidence":1},"raw_response":"{\"questionType\":\"choice\",\"provider\":\"jev\",\"model\":\"jev-1.13.0\",\"usage\":{\"input_tokens\":485,\"output_tokens\":47},\"latencyMs\":143,\"decision\":\"check_order_status\",\"probabilities\":[{\"choice\":\"cancel_order\",\"probability\":0},{\"choice\":\"check_order_status\",\"probability\":1},{\"choice\":\"insufficient_information\",\"probability\":0}],\"confidence\":1}","choice":"check_order_status","probabilities":{"cancel_order":0,"check_order_status":1,"insufficient_information":0},"confidence":1,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-09","timestamp_utc":"2026-10-08T17:58:08.019531+00:00","model":"jev-via-tryjevai","resolved_model":"jev-1.13.0","provider":"jev","scenario":"Negated cancellation","expected":"check_order_status","status":"ok","http_status":"200","duration_seconds":0.6407198749948293,"service_latency_ms":159,"request":{"questionType":"choice","state":"Routing policy:\nClassify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.\n\nCustomer message:\nI do not want to cancel. I just want to know when it will arrive.","question":"Using the routing policy, classify the customer's currently requested action.","choices":["cancel_order","check_order_status","insufficient_information"]},"response":{"questionType":"choice","provider":"jev","model":"jev-1.13.0","usage":{"input_tokens":488,"output_tokens":47},"latencyMs":159,"decision":"check_order_status","probabilities":[{"choice":"cancel_order","probability":0},{"choice":"check_order_status","probability":1},{"choice":"insufficient_information","probability":0}],"confidence":1},"raw_response":"{\"questionType\":\"choice\",\"provider\":\"jev\",\"model\":\"jev-1.13.0\",\"usage\":{\"input_tokens\":488,\"output_tokens\":47},\"latencyMs\":159,\"decision\":\"check_order_status\",\"probabilities\":[{\"choice\":\"cancel_order\",\"probability\":0},{\"choice\":\"check_order_status\",\"probability\":1},{\"choice\":\"insufficient_information\",\"probability\":0}],\"confidence\":1}","choice":"check_order_status","probabilities":{"cancel_order":0,"check_order_status":1,"insufficient_information":0},"confidence":1,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-10","timestamp_utc":"2026-10-08T17:58:19.499699+00:00","model":"jev-via-tryjevai","resolved_model":"jev-1.13.0","provider":"jev","scenario":"Before deciding","expected":"check_order_status","status":"ok","http_status":"200","duration_seconds":0.4743749580011354,"service_latency_ms":130,"request":{"questionType":"choice","state":"Routing policy:\nClassify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.\n\nCustomer message:\nBefore I decide whether to cancel, tell me whether the order has shipped.","question":"Using the routing policy, classify the customer's currently requested action.","choices":["cancel_order","check_order_status","insufficient_information"]},"response":{"questionType":"choice","provider":"jev","model":"jev-1.13.0","usage":{"input_tokens":486,"output_tokens":47},"latencyMs":130,"decision":"check_order_status","probabilities":[{"choice":"cancel_order","probability":0},{"choice":"check_order_status","probability":0.97},{"choice":"insufficient_information","probability":0.03}],"confidence":0.95},"raw_response":"{\"questionType\":\"choice\",\"provider\":\"jev\",\"model\":\"jev-1.13.0\",\"usage\":{\"input_tokens\":486,\"output_tokens\":47},\"latencyMs\":130,\"decision\":\"check_order_status\",\"probabilities\":[{\"choice\":\"cancel_order\",\"probability\":0},{\"choice\":\"check_order_status\",\"probability\":0.97},{\"choice\":\"insufficient_information\",\"probability\":0.03}],\"confidence\":0.95}","choice":"check_order_status","probabilities":{"cancel_order":0,"check_order_status":0.97,"insufficient_information":0.03},"confidence":0.95,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-11","timestamp_utc":"2026-10-08T17:58:31.061621+00:00","model":"jev-via-tryjevai","resolved_model":"jev-1.13.0","provider":"jev","scenario":"Quoted cancellation","expected":"check_order_status","status":"ok","http_status":"200","duration_seconds":0.5557245000018156,"service_latency_ms":151,"request":{"questionType":"choice","state":"Routing policy:\nClassify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.\n\nCustomer message:\nYour email says \"cancelled\". Is that the current status of my order?","question":"Using the routing policy, classify the customer's currently requested action.","choices":["cancel_order","check_order_status","insufficient_information"]},"response":{"questionType":"choice","provider":"jev","model":"jev-1.13.0","usage":{"input_tokens":488,"output_tokens":47},"latencyMs":151,"decision":"check_order_status","probabilities":[{"choice":"cancel_order","probability":0},{"choice":"check_order_status","probability":1},{"choice":"insufficient_information","probability":0}],"confidence":1},"raw_response":"{\"questionType\":\"choice\",\"provider\":\"jev\",\"model\":\"jev-1.13.0\",\"usage\":{\"input_tokens\":488,\"output_tokens\":47},\"latencyMs\":151,\"decision\":\"check_order_status\",\"probabilities\":[{\"choice\":\"cancel_order\",\"probability\":0},{\"choice\":\"check_order_status\",\"probability\":1},{\"choice\":\"insufficient_information\",\"probability\":0}],\"confidence\":1}","choice":"check_order_status","probabilities":{"cancel_order":0,"check_order_status":1,"insufficient_information":0},"confidence":1,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-12","timestamp_utc":"2026-10-08T17:58:42.631751+00:00","model":"jev-via-tryjevai","resolved_model":"jev-1.13.0","provider":"jev","scenario":"Courier handoff","expected":"check_order_status","status":"ok","http_status":"200","duration_seconds":0.5642107910025516,"service_latency_ms":140,"request":{"questionType":"choice","state":"Routing policy:\nClassify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.\n\nCustomer message:\nCan you check whether my order has been handed to the courier?","question":"Using the routing policy, classify the customer's currently requested action.","choices":["cancel_order","check_order_status","insufficient_information"]},"response":{"questionType":"choice","provider":"jev","model":"jev-1.13.0","usage":{"input_tokens":484,"output_tokens":47},"latencyMs":140,"decision":"check_order_status","probabilities":[{"choice":"cancel_order","probability":0},{"choice":"check_order_status","probability":1},{"choice":"insufficient_information","probability":0}],"confidence":1},"raw_response":"{\"questionType\":\"choice\",\"provider\":\"jev\",\"model\":\"jev-1.13.0\",\"usage\":{\"input_tokens\":484,\"output_tokens\":47},\"latencyMs\":140,\"decision\":\"check_order_status\",\"probabilities\":[{\"choice\":\"cancel_order\",\"probability\":0},{\"choice\":\"check_order_status\",\"probability\":1},{\"choice\":\"insufficient_information\",\"probability\":0}],\"confidence\":1}","choice":"check_order_status","probabilities":{"cancel_order":0,"check_order_status":1,"insufficient_information":0},"confidence":1,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-13","timestamp_utc":"2026-10-08T17:58:54.304041+00:00","model":"jev-via-tryjevai","resolved_model":"jev-1.13.0","provider":"jev","scenario":"Elapsed time","expected":"insufficient_information","status":"ok","http_status":"200","duration_seconds":0.6663094589966931,"service_latency_ms":235,"request":{"questionType":"choice","state":"Routing policy:\nClassify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.\n\nCustomer message:\nIt has been three days.","question":"Using the routing policy, classify the customer's currently requested action.","choices":["cancel_order","check_order_status","insufficient_information"]},"response":{"questionType":"choice","provider":"jev","model":"jev-1.13.0","usage":{"input_tokens":477,"output_tokens":49},"latencyMs":235,"decision":"insufficient_information","probabilities":[{"choice":"cancel_order","probability":0},{"choice":"check_order_status","probability":0.36},{"choice":"insufficient_information","probability":0.64}],"confidence":0.46},"raw_response":"{\"questionType\":\"choice\",\"provider\":\"jev\",\"model\":\"jev-1.13.0\",\"usage\":{\"input_tokens\":477,\"output_tokens\":49},\"latencyMs\":235,\"decision\":\"insufficient_information\",\"probabilities\":[{\"choice\":\"cancel_order\",\"probability\":0},{\"choice\":\"check_order_status\",\"probability\":0.36},{\"choice\":\"insufficient_information\",\"probability\":0.64}],\"confidence\":0.46}","choice":"insufficient_information","probabilities":{"cancel_order":0,"check_order_status":0.36,"insufficient_information":0.64},"confidence":0.46,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-14","timestamp_utc":"2026-10-08T17:59:05.827605+00:00","model":"jev-via-tryjevai","resolved_model":"jev-1.13.0","provider":"jev","scenario":"Complaint only","expected":"insufficient_information","status":"ok","http_status":"200","duration_seconds":0.5199060829982045,"service_latency_ms":157,"request":{"questionType":"choice","state":"Routing policy:\nClassify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.\n\nCustomer message:\nThis delay is ridiculous.","question":"Using the routing policy, classify the customer's currently requested action.","choices":["cancel_order","check_order_status","insufficient_information"]},"response":{"questionType":"choice","provider":"jev","model":"jev-1.13.0","usage":{"input_tokens":476,"output_tokens":49},"latencyMs":157,"decision":"insufficient_information","probabilities":[{"choice":"cancel_order","probability":0},{"choice":"check_order_status","probability":0},{"choice":"insufficient_information","probability":1}],"confidence":1},"raw_response":"{\"questionType\":\"choice\",\"provider\":\"jev\",\"model\":\"jev-1.13.0\",\"usage\":{\"input_tokens\":476,\"output_tokens\":49},\"latencyMs\":157,\"decision\":\"insufficient_information\",\"probabilities\":[{\"choice\":\"cancel_order\",\"probability\":0},{\"choice\":\"check_order_status\",\"probability\":0},{\"choice\":\"insufficient_information\",\"probability\":1}],\"confidence\":1}","choice":"insufficient_information","probabilities":{"cancel_order":0,"check_order_status":0,"insufficient_information":1},"confidence":1,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-15","timestamp_utc":"2026-10-08T17:59:17.337492+00:00","model":"jev-via-tryjevai","resolved_model":"jev-1.13.0","provider":"jev","scenario":"Unspecified help","expected":"insufficient_information","status":"ok","http_status":"200","duration_seconds":0.5037525840016315,"service_latency_ms":136,"request":{"questionType":"choice","state":"Routing policy:\nClassify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.\n\nCustomer message:\nCan you help me with order #314?","question":"Using the routing policy, classify the customer's currently requested action.","choices":["cancel_order","check_order_status","insufficient_information"]},"response":{"questionType":"choice","provider":"jev","model":"jev-1.13.0","usage":{"input_tokens":482,"output_tokens":49},"latencyMs":136,"decision":"insufficient_information","probabilities":[{"choice":"cancel_order","probability":0},{"choice":"check_order_status","probability":0},{"choice":"insufficient_information","probability":1}],"confidence":1},"raw_response":"{\"questionType\":\"choice\",\"provider\":\"jev\",\"model\":\"jev-1.13.0\",\"usage\":{\"input_tokens\":482,\"output_tokens\":49},\"latencyMs\":136,\"decision\":\"insufficient_information\",\"probabilities\":[{\"choice\":\"cancel_order\",\"probability\":0},{\"choice\":\"check_order_status\",\"probability\":0},{\"choice\":\"insufficient_information\",\"probability\":1}],\"confidence\":1}","choice":"insufficient_information","probabilities":{"cancel_order":0,"check_order_status":0,"insufficient_information":1},"confidence":1,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-16","timestamp_utc":"2026-10-08T17:59:28.899666+00:00","model":"jev-via-tryjevai","resolved_model":"jev-1.13.0","provider":"jev","scenario":"Hypothetical cancellation","expected":"insufficient_information","status":"ok","http_status":"200","duration_seconds":0.5564731250051409,"service_latency_ms":134,"request":{"questionType":"choice","state":"Routing policy:\nClassify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.\n\nCustomer message:\nI might cancel if it takes much longer.","question":"Using the routing policy, classify the customer's currently requested action.","choices":["cancel_order","check_order_status","insufficient_information"]},"response":{"questionType":"choice","provider":"jev","model":"jev-1.13.0","usage":{"input_tokens":480,"output_tokens":49},"latencyMs":134,"decision":"insufficient_information","probabilities":[{"choice":"cancel_order","probability":0},{"choice":"check_order_status","probability":0.01},{"choice":"insufficient_information","probability":0.99}],"confidence":0.98},"raw_response":"{\"questionType\":\"choice\",\"provider\":\"jev\",\"model\":\"jev-1.13.0\",\"usage\":{\"input_tokens\":480,\"output_tokens\":49},\"latencyMs\":134,\"decision\":\"insufficient_information\",\"probabilities\":[{\"choice\":\"cancel_order\",\"probability\":0},{\"choice\":\"check_order_status\",\"probability\":0.01},{\"choice\":\"insufficient_information\",\"probability\":0.99}],\"confidence\":0.98}","choice":"insufficient_information","probabilities":{"cancel_order":0,"check_order_status":0.01,"insufficient_information":0.99},"confidence":0.98,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-17","timestamp_utc":"2026-10-08T17:59:40.588947+00:00","model":"jev-via-tryjevai","resolved_model":"jev-1.13.0","provider":"jev","scenario":"Quoted instruction","expected":"insufficient_information","status":"ok","http_status":"200","duration_seconds":0.686135165997257,"service_latency_ms":167,"request":{"questionType":"choice","state":"Routing policy:\nClassify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.\n\nCustomer message:\nYou said \"cancel the order\" in your last message.","question":"Using the routing policy, classify the customer's currently requested action.","choices":["cancel_order","check_order_status","insufficient_information"]},"response":{"questionType":"choice","provider":"jev","model":"jev-1.13.0","usage":{"input_tokens":483,"output_tokens":49},"latencyMs":167,"decision":"insufficient_information","probabilities":[{"choice":"cancel_order","probability":0.02},{"choice":"check_order_status","probability":0},{"choice":"insufficient_information","probability":0.98}],"confidence":0.97},"raw_response":"{\"questionType\":\"choice\",\"provider\":\"jev\",\"model\":\"jev-1.13.0\",\"usage\":{\"input_tokens\":483,\"output_tokens\":49},\"latencyMs\":167,\"decision\":\"insufficient_information\",\"probabilities\":[{\"choice\":\"cancel_order\",\"probability\":0.02},{\"choice\":\"check_order_status\",\"probability\":0},{\"choice\":\"insufficient_information\",\"probability\":0.98}],\"confidence\":0.97}","choice":"insufficient_information","probabilities":{"cancel_order":0.02,"check_order_status":0,"insufficient_information":0.98},"confidence":0.97,"correct":true,"error":null}
{"benchmark":"customer-intent-v1","case_id":"intent-18","timestamp_utc":"2026-10-08T17:59:52.162051+00:00","model":"jev-via-tryjevai","resolved_model":"jev-1.13.0","provider":"jev","scenario":"Undecided customer","expected":"insufficient_information","status":"ok","http_status":"200","duration_seconds":0.5719487910027965,"service_latency_ms":186,"request":{"questionType":"choice","state":"Routing policy:\nClassify the customer's currently requested action using only their message. Choose cancel_order when the customer clearly asks to cancel or stop their order, including clear paraphrases. Choose check_order_status when the customer asks about the order's current status, shipping progress, or delivery time. Choose insufficient_information when neither action is clearly requested. A complaint, a quoted instruction, or a hypothetical future cancellation is not itself a current cancellation request. Pay attention to negation and to the difference between a past request and the current request. Infer the meaning of clear paraphrases, but do not invent an action from dissatisfaction alone. The scope of this benchmark is messages with at most one current action from these two categories; insufficient_information is a decision to abstain, not a customer intent.\n\nCustomer message:\nI do not know what to do about this order.","question":"Using the routing policy, classify the customer's currently requested action.","choices":["cancel_order","check_order_status","insufficient_information"]},"response":{"questionType":"choice","provider":"jev","model":"jev-1.13.0","usage":{"input_tokens":482,"output_tokens":49},"latencyMs":186,"decision":"insufficient_information","probabilities":[{"choice":"cancel_order","probability":0},{"choice":"check_order_status","probability":0},{"choice":"insufficient_information","probability":1}],"confidence":1},"raw_response":"{\"questionType\":\"choice\",\"provider\":\"jev\",\"model\":\"jev-1.13.0\",\"usage\":{\"input_tokens\":482,\"output_tokens\":49},\"latencyMs\":186,\"decision\":\"insufficient_information\",\"probabilities\":[{\"choice\":\"cancel_order\",\"probability\":0},{\"choice\":\"check_order_status\",\"probability\":0},{\"choice\":\"insufficient_information\",\"probability\":1}],\"confidence\":1}","choice":"insufficient_information","probabilities":{"cancel_order":0,"check_order_status":0,"insufficient_information":1},"confidence":1,"correct":true,"error":null}